Veterinary Receptionist
About The Position
Cainhoy Veterinary Hospital is seeking a skilled and compassionate Veterinary Receptionist to serve as the primary point of contact for clients and their pets. The role is integral to the overall client experience and balances accurate administrative work with warmth and professionalism, including during sensitive or emotionally complex interactions. Candidates should have experience managing high-volume front desk operations, remain calm under pressure, and provide consistent, high-quality customer service in a clinical setting. The schedule is part-time and includes alternating Mondays between morning and afternoon shifts, Tuesdays from 7:45 AM to 5:30 PM, and Saturdays from 7:45 AM to 5:30 PM. Pay is $18.50–$25.00 per hour, depending on skills and experience. Cainhoy Veterinary Hospital is a state-of-the-art, full-service veterinary hospital that serves dogs and cats in the Cainhoy Historic District of Charleston, South Carolina, and surrounding areas.
Requirements
- At least 1 year of experience as a veterinary receptionist.
- Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures.
- Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing.
- Proven customer service skills and the ability to manage high-volume client relations with composure and accuracy.
- Strong verbal and written communication skills, including active listening and conflict resolution.
- Comfort handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients.
Nice To Haves
- Experience with veterinary practice management software such as Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet.
Responsibilities
- Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software.
- Answer and manage a multi-line telephone system and respond to questions about appointment scheduling, prescription refill requests, vaccination records, and general hospital information.
- Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments.
- Communicate medical information, diagnoses, and care instructions accurately and compassionately, including during sensitive situations such as euthanasia scheduling and end-of-life discussions.
- Maintain accurate electronic medical records and enter data promptly in the veterinary practice information management system.
- Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow.
- Maintain cleanliness and organization of the reception area and waiting room.
Benefits
- Paid time off for full-time employees.
- A 401(k) plan for full-time employees.
- Professional development opportunities.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
