Veterinary Receptionist

Petersen Pet Hospital • Hiawatha, IA

28d

About The Position

Petersen Pet Hospital is hiring a full-time customer service professional to serve as the welcoming, knowledgeable face of its veterinary front desk. The role combines administrative work with client service and requires communicating comfortably about veterinary care, anticipating client needs, and helping appointments run smoothly. The receptionist welcomes clients and pets, coordinates appointments and communications, supports information flow between clients and clinical staff, processes payments and invoices, and helps keep the hospital’s client areas clean and organized. The position is scheduled for 36–40 hours per week, including every other Saturday. Starting pay is $15 per hour.

Petersen Pet Hospital is an eight-doctor small-animal practice in Hiawatha, Iowa. It describes itself as AAHA-accredited, Fear Free, and pocket-pet friendly, with a focus on kindness, quality, and low-stress visits for patients and owners.

Requirements

• At least 2 years of front desk or client-facing customer service experience.
• A warm and welcoming approach to every interaction.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete sign-in, verify and confirm appointment details, and ensure clients feel informed and reassured.
• Relay key information between clients and clinical staff to support clinical workflow.
• Handle incoming calls about appointments, care questions, prescription refills, and other needs.
• Make outbound calls for appointment reminders and follow-up care.
• Process payments, manage invoicing, and schedule future appointments accurately.
• Communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology.
• Help maintain a clean, organized, client-ready environment, including occasionally assisting with pet-related clean-up.

Benefits

• Medical insurance for full-time team members.
• Dental insurance for full-time team members.
• Vision insurance for full-time team members.
• Retirement benefits for full-time team members.
• Employee pet discount.
• Paid holidays and paid time off.
• 401(k) with a company contribution described as generous.
• Hands-on training and mentorship supporting long-term growth across hospital roles.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed