Vet Jobs

About The Position

Requirements

• Outstanding customer service and communication skills.
• Ability to remain calm and compassionate in emotionally charged situations.
• Enjoy working in a fast-paced environment.
• Thrive as part of a collaborative team.
• Strong organizational skills and attention to detail.
• Unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

Nice To Haves

• Veterinary or medical reception experience is preferred but customer service professionals with transferable experience are encouraged to apply.

Responsibilities

• Welcome every client with warmth, professionalism, and compassion.
• Create a positive first impression for every client and patient who walks through our doors.
• Answer phones clearly, calmly, and professionally while providing exceptional customer service.
• Assess arriving patients and recognize urgent versus non-urgent situations.
• Schedule and confirm appointments while ensuring clients understand appointment instructions.
• Coordinate communication between clients and the medical team.
• Offer compassionate support and resources to grieving pet families.
• Assist with the respectful coordination of aftercare services.
• Help create an organized, efficient, and welcoming hospital environment.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) with retirement planning
• Paid time off and floating holidays
• Flexible scheduling
• Parental leave
• BluePearl University and ongoing professional development
• Leadership growth opportunities through Mars Veterinary Health
• Trupanion pet insurance and employee discounts on pet care and food
• Mental health, well-being, and compassion fatigue resources