Veterinary Service Practice Manager

BluePearl Vet, LLC • Ross Township, PA

20d • Onsite

About The Position

BluePearl Pet Hospital is seeking a Service Practice Manager for its Pittsburgh North Hospital. Reporting directly to the Practice Manager, this role supports daily hospital operations, develops team members, and fosters a positive team culture. The ideal candidate is passionate about veterinary medicine and can motivate, engage, and train veterinary professionals.

The Service Practice Manager provides leadership and operational support across patient care teams and works with hospital leaders, associates, and partner teams on staffing, training, patient safety, client experience, compliance, budgeting, and hospital initiatives. The role also supports the Practice Manager with financial planning and operational oversight.

Requirements

• Bachelor’s degree in Business or a related field, or an equivalent combination of education, training, and experience.
• At least 4 years of relevant experience in a veterinary hospital, including 3 years directly providing clinical patient care.
• At least 2 years of supervisory experience.

Responsibilities

• Provide leadership and support for daily operations involving Managers, Supervisors, and Associates in patient care operations.
• Support Patient Care leaders with escalated issues, including formal disciplinary action such as final warnings, performance improvement plans, and terminations.
• Manage compensation approvals for non-clinician Patient Care Associates.
• Collaborate with the local Training Coordinator to supervise the Veterinary Technician extern program.
• Approve and oversee implementation of Patient Care hospital standard operating procedures.
• Organize and lead meetings.
• Oversee OSHA and risk management initiatives with the Assistant Practice Manager and BluePearl Safety team.
• Collaborate with the Divisional Nursing Partner and local Training Coordinator(s) to implement medical initiatives and patient care leveling programs.
• Address moderate client medical complaints with the Client Experience team to support medical excellence and client satisfaction.
• Partner with Talent Acquisition to recruit, interview, and hire associates.
• Partner with the assigned P&O Business Partner and senior leadership to understand and ensure compliance with applicable federal and local labor laws as associate relations matters arise.
• Oversee Patient Safety Liaison and Blood Bank initiatives and expenditures.
• Oversee and approve onsite clinical research initiatives in collaboration with the Medical Director.
• Oversee and approve onsite exotic treatments and services in collaboration with Medical Directors.
• Provide backup support for clinician payroll processing.
• Process and manage PIMS update and change requests.
• Assist the Practice Manager with planning and managing hospital budgets, including capital expenditures and departmental spending.
• Oversee monthly governance preparation, labor cost management, and departmental revenues.
• Partner with the Assistant Practice Manager on engagement spending and capital expenditure approvals.
• Assign work clearly, set objectives and measures, monitor processes and results, and design feedback loops into assigned tasks.
• Collaborate and work with associates at all levels.
• Manage multiple tasks within the scope of work.
• Perform other duties as assigned.

Benefits

• Trupanion pet insurance and associate discounts for pet treatments, procedures, and food.
• Associate development and leadership programs, including talent development programs and leadership workshops.
• Annual continuing education allowance, free continuing education sessions, BluePearl University training, and access for clinicians to more than 2,000 medical journals.
• Medical, dental, vision, and life insurance options.
• Parental leave benefits.
• Flexible work schedules.
• 401(k) and retirement planning.
• Paid time off and floating holiday plans.
• Health and well-being resources for stress management, mental health awareness, compassion fatigue, burnout, communication, and conflict management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager