Unit Assistant Jobs

About The Position

Requirements

• High school diploma or GED; relevant education may be accepted in lieu of experience.
• At least 2 years of relevant experience, unless substituted by relevant education.
• Excellent written and verbal communication skills.
• Ability to use good judgment when handling sensitive and confidential information.
• Ability to manage multiple tasks and deadlines.
• Ability to work with diverse audiences in a team environment, with a genuine appreciation for doing so.
• Excellent skills using Microsoft Office programs, including Word, Excel, and PowerPoint.
• Authorization to work in the United States.

Responsibilities

• Answer telephone calls, greet visitors, and refer them as appropriate.
• Manage the Housing Assignment Office email inbox, monitoring and responding to messages promptly and accurately.
• Process and track housing accommodation requests and maintain the approved accommodations database.
• Generate and process daily reports using University systems such as LionPATH, eLiving, and iTwo.
• Create and maintain files, databases, and reports.
• Process payments through the Point-of-Sale system.
• Respond to routine and moderately complex questions and issues about unit and University policies, processes, and procedures, while ensuring adherence to FERPA guidelines.
• Contact University departments and units to help address student inquiries.
• Represent Housing at Admissions or Housing events.
• Assist with website content and maintain web pages; review marketing materials.
• May assist with supervising and training students and assigned support staff.
• Support the planning and coordination of moderately complex projects.
• Serve on committees and prepare agendas, take minutes, and compose them.
• Serve as a resource to others on office equipment, software applications, and information-processing procedures.
• May act as or support the facilities coordinator and manage keys and key inventory.

Benefits

• Medical, dental, and vision coverage.
• Retirement plans.
• Paid holidays, vacation, and sick time.
• 75% tuition discount for employees and eligible spouses and children.