Teller Jobs

About The Position

Requirements

• High school diploma or GED, plus six months of related experience and/or training, or an equivalent combination of education and experience.
• Obtain State of Ohio Notary Public certification.
• Knowledge of Teller policies and procedures.
• Basic understanding of credit union operations.
• Good keyboarding skills, communication skills, and accuracy.
• Ability to operate customary office machines, including a photocopier, fax, adding machine, typewriter, postage machine, check encoding machine, check writer, microfiche machine, and computer.
• Ability to apply common-sense understanding to written, oral, or diagrammed instructions and handle problems involving several concrete variables in standardized situations.
• Ability to perform basic arithmetic with whole numbers, common fractions, and decimals, and compute rates, ratios, and percentages.
• Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
• Ability to convey detailed or important information accurately, loudly, or quickly; hear ordinary conversations; perform finger-dexterity and repetitive hand, wrist, and finger movements; and have average visual acuity for documents and machinery.
• Ability to perform sedentary work, sitting most of the time, and exert up to 10 pounds of force occasionally.

Responsibilities

• Greet members and process financial transactions in person, over the telephone, and through the mail, including opening and closing accounts, disbursing cash, and issuing checks.
• Respond to member inquiries about account status, account discrepancies, products, and services, and assist members with their needs.
• Maintain current documentation and required reports and records.
• Assist other tellers when necessary.
• Maintain and balance the cash drawer, promptly resolving discrepancies and keeping a balancing record that meets established standards.
• Refer product and service recommendations to help members meet their financial goals, and cross-sell credit union products and services.
• Issue ATM and debit cards.
• Print starter checks and order and input check orders.
• Retrieve voicemail messages and return calls to members.
• Operate drive-through teller lanes and the branch video teller system.
• Process stop-payment requests.
• Attend staff and department meetings.
• Keep the work area clean, secure, and well maintained.
• Comply with required regulations and policies, especially BSA and OFAC policies, procedures, and regulations.
• Maintain courteous and prompt member service and good working relationships with coworkers and management.
• Assume related duties as required or assigned.