Teller - Menominee

Peninsula Federal Credit Union•Menominee, MI

About The Position

The Teller assists members with financial transactions, including paying and receiving cash and other negotiable instruments. The role maintains, processes, and balances cash drawers and checks according to established handling procedures, and accurately submits and balances checks electronically. The Teller provides prompt and professional service in person and by phone, shares routine information about services, and directs members to the appropriate department when needed. The position requires an understanding of a wide variety of products and services and proactively identifying and suggesting benefits to members and prospective members, including by phone and mail. The Teller also performs miscellaneous office tasks and may handle job-related duties such as BSA functions, including creating CTRs and logging purchases of negotiable instruments.

Requirements

Up to six months of similar or related experience.
High school diploma or GED.
Effective communication and interpersonal skills; courtesy, tact, and diplomacy in routine work-related interactions.
Commitment to excellent member service and a team-oriented mindset.
General office equipment skills, including computers, photocopiers, scanners, a 10-key calculator, and computer keyboard skills.
Accuracy with numbers and names.
Ability to operate dispensers, recyclers, coin-counting machines, and cash-counting machines.
Basic knowledge of established teller procedures and policies, and an understanding of credit union operations.
Ability to maintain confidentiality related to credit union operations and work-related information.
Ability to stand for long periods, up to 10 hours in a day; use hand, wrist, and finger dexterity repetitively with a keyboard, phone, and calculator; lift up to 30 pounds; bend to a 90-degree angle and crouch; and view a computer monitor throughout scheduled work time.
Availability to work between 7:30 a.m. and 7:30 p.m. Monday through Friday, some Saturdays, and a flexible schedule; ability to travel to and work at other branches as required.

Responsibilities

Perform teller functions at the Teller Line and ITMs using Active Teller and Gold systems, assisting members with transactions involving cash and other negotiable instruments.
Maintain, process, and balance cash drawers and checks according to handling procedures; ensure they are in balance before closing the drawer at the end of the day.
Welcome members, provide routine information about services, and direct members to the appropriate department for specific information or service.
Ensure members are served promptly and professionally, both in person and by phone.
Understand a wide variety of products and services and proactively suggest benefits to members and prospective members, including by phone and mail.
Perform miscellaneous tasks such as filing, copying, scanning, data input, and answering the telephone.
Perform other job-related duties as assigned, including BSA functions such as creating CTRs and logging purchases of negotiable instruments.