Market Teller (Buffalo South)
About The Position
The Market Teller specializes in branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. This role processes financial transactions accurately and efficiently and frequently travels among branches in a designated area to assist branch staff as needed. The position provides exceptional service to branch customers and resolves routine customer problems in a timely manner. It interacts with appropriate Bank areas to resolve branch-related operational issues efficiently and accurately. The jobholder is expected to demonstrate empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit, and critical thinking; stay current on operational changes; and make sound risk-management decisions to help prevent losses and reduce fraud.
Requirements
- High school diploma or equivalent (GED).
- At least 6 months of customer service experience, including data entry and/or cash handling experience.
- Ability to travel easily between branches as needed.
- Proven verbal communication skills.
- Proven interpersonal skills.
- Demonstrated exceptional customer service ability.
- Well-organized.
- Proven time-management skills.
- Proven prioritization skills.
- Proficient with internet user-level technology.
- Ability to stand for long periods.
- Prolonged use of hands and fingers.
- Ability to lift objects weighing 5–30 lbs.
- Ability to read fine print.
- Ability to interact with customers in an open, face-to-face work environment.
Nice To Haves
- Bilingual ability based on branch needs.
Responsibilities
- Follow established customer service standards, understand customer needs, and deliver appropriate solutions.
- Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service options that meet their needs.
- Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
- Accurately balance and process customer transactions in accordance with Bank policy.
- Own escalated account-service issues through resolution and accurately log customer complaints in the appropriate system.
- Identify sales opportunities and introduce customers to the appropriate banking partner.
- Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire-transfer activities.
- Accurately process customer and account maintenance.
- Complete Consumer AML, BSA, and KYC-related activities.
- Follow applicable compliance and operational-risk controls in accordance with Company and regulatory standards and policies.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
- Interact with appropriate Bank areas to resolve branch-related operational issues efficiently and accurately.
- Stay current on operational changes and make sound risk-management decisions to help prevent losses and reduce fraudulent activity.
- Complete other related duties as assigned.
- Travel between branches as needed to assist branch staff.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
