Market Teller (Buffalo West Niagara)

M&T Bank•Buffalo, NY

9d•Onsite

About The Position

As a Float Teller, you will support the branch customer experience through digital engagement, lobby management, transaction processing, and retail servicing. You will process a variety of financial transactions accurately and efficiently and travel frequently to different branches within a designated area to assist branch staff. The role provides exceptional service to branch customers, resolves routine customer problems in a timely manner, and works with appropriate Bank teams to resolve branch-related operational issues. The jobholder is expected to demonstrate empathy, customer centricity, flexibility, adaptability, digital fluency, entrepreneurial spirit, and critical thinking while staying current on operational changes and making sound risk-management decisions.

Requirements

High school diploma or equivalent (GED).
At least 6 months of customer service experience, including data entry and/or cash handling experience.
Ability to travel easily between branches as needed.
Proven verbal communication skills.
Proven interpersonal skills.
Demonstrated ability to provide exceptional customer service.
Well-organized, with proven time-management and prioritization skills.
Proficiency with internet user-level technology.
Ability to stand for long periods of time.
Prolonged use of hands and fingers.
Ability to lift objects weighing 5 to 30 pounds.
Ability to read fine print.
Ability to interact with customers in an open, face-to-face work environment.

Nice To Haves

Bilingual ability, based on branch needs.

Responsibilities

Provide a differentiated customer experience by understanding customer needs and delivering appropriate solutions.
Educate customers through shoulder-to-shoulder digital demonstrations and identify suitable self-service opportunities.
Manage the lobby by greeting customers, proactively identifying their immediate needs, and taking ownership of addressing them.
Accurately balance and process customer transactions in accordance with Bank policy.
Own escalated account-service issues through resolution and accurately record customer complaints in the appropriate system.
Identify sales opportunities and introduce customers to the appropriate banking partner.
Perform branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
Process customer and account maintenance accurately.
Complete Consumer AML, BSA, and KYC-related activities.
Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
Promote a workplace environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Travel between branches within the designated area as needed.
Complete other related duties as assigned.