Market Teller (Buffalo West Niagara)
About The Position
As a Float Teller, you will specialize in branch customer experience through digital engagement, lobby management, transactional processing, and retail servicing interactions. You will process a variety of financial transactions accurately and efficiently and frequently travel to different branches within a designated area to assist branch staff as needed. The position provides exceptional service to branch customers and resolves routine customer problems in a timely manner. It requires empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit, and critical thinking in support of the Company’s culture and brand. The role also interacts with appropriate areas within the Bank to resolve branch-related operational issues efficiently and accurately, stays current on operational changes, and demonstrates sound risk-management judgment to help prevent losses and reduce fraudulent activity. The pay range is $18.00–$26.21 per hour (USD). Specific compensation depends on the successful candidate’s knowledge, skills, and experience.
Requirements
- High school diploma or equivalent (GED).
- At least 6 months of customer service experience, including data entry and/or cash handling experience.
- Ability to travel easily between branches as needed.
- Proven verbal communication skills.
- Proven interpersonal skills.
- Proven ability to demonstrate exceptional customer service.
- Well-organized.
- Proven time-management skills.
- Proven prioritization skills.
- Proficiency with internet user-level technology.
Nice To Haves
- Bilingual skills based on branch needs.
Responsibilities
- Adhere to customer service standards and provide a differentiated experience by understanding customer needs and delivering appropriate solutions.
- Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities that meet their needs.
- Manage the lobby by greeting customers, proactively asking about their needs, and taking ownership of addressing immediate needs.
- Accurately balance and efficiently process customer transactions in accordance with Bank policy.
- Own escalated account-service issues through resolution and accurately log customer complaints in the appropriate system.
- Identify sales opportunities and introduce customers to the appropriate banking partner.
- Complete branch operational activities as appropriate, including cash ordering, vault, ATM, and wire transfer activities.
- Accurately process customer and account maintenance.
- Complete Consumer AML, BSA, and KYC-related activities.
- Follow applicable compliance and operational risk controls in accordance with Company and regulatory standards and policies.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
- Stay current on operational changes and use sound risk-management decisions to help prevent losses and reduce fraudulent activity.
- Complete other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
