Technical Support Jobs

About The Position

Requirements

• Minimum of 5 years of hands-on experience testing and inspecting fire protection systems in commercial or industrial facilities.
• Fire licenses or higher certification in Fire Alarm Systems or Automatic Sprinkler System Layout is required.
• Thorough working knowledge of NFPA 25 (Inspection, Testing, and Maintenance of Water-Based Fire Protection Systems) and NFPA 72 (National Fire Alarm and Signaling Code) is essential.
• Technical competency with various fire alarm manufacturers including Simplex, Notifier, Honeywell, Edwards, Fire-Lite, and similar systems.
• Experience testing sprinkler systems, fire pumps, standpipes, and specialized suppression systems (FM-200, Inergen, Novec 1230) is necessary.
• Valid driver's license and ability to travel to multiple sites within assigned territory is required.
• Strong technical troubleshooting skills and hands-on mechanical/electrical aptitude are essential.
• Ability to read and interpret fire protection drawings, system riser diagrams, and control sequences is critical.
• Effective communication skills enable clear explanation of technical findings to non-technical stakeholders.
• Physical capability to climb ladders, work at heights, access confined spaces, and lift equipment up to 50 pounds is required.
• Strong organizational skills support managing testing schedules across multiple properties simultaneously.
• Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

• Additional certifications such as Certified Fire Protection Specialist (CFPS), Certified Fire Alarm Technician (CFAT), or manufacturer-specific certifications.
• Experience with integrated building systems, access control integration, and mass notification systems.
• Familiarity with testing equipment including flow meters, pressure gauges, multimeters, and fire alarm test equipment.

Responsibilities

• Conduct comprehensive testing and inspection of fire alarm systems, including initiating devices, notification appliances, control panels, and integration with building management systems.
• Perform testing, annual testing per NFPA 72 requirements, and troubleshooting system malfunctions or false alarms.
• Conduct sprinkler system testing including main drain tests, flow tests, alarm tests, and inspections of sprinkler heads, piping, valves, and fire pumps.
• Verify system pressures, water supply adequacy, and proper operation of backflow preventers and check valves in accordance with NFPA 25 standards.
• Prepare detailed test reports, deficiency lists, and certificates of completion.
• Coordinate testing schedules with building occupants and operations teams to minimize disruption.
• Obtain necessary permits.
• Coordinate with fire alarm monitoring companies and local fire departments.
• Train property management teams on system operation.
• Develop preventive maintenance schedules based on inspection findings.
• Provide technical support during emergency situations or system failures.

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay