Technical Advisor & Tech Support

CEC Entertainment • Topeka, KS

13h • Onsite

About The Position

At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play! This role performs all duties and responsibilities in support of field services and operations, supporting Corporate Objectives. The role provides technical phone support for the field, conducts quality repairs on items in the Electronics Repairs inventory, and assembles various sound and other kit assemblies. It also involves maintaining and creating tech manuals, schematics, and text fixtures, assisting with the Technical Support Web Site, and processing shipping and receiving of exchange parts. Additionally, the role assists in maintaining Tech Support Inventory and with CAD File creation for 3D Print Projects.

Requirements

• Verbal Communication Skills
• Typing/data entry (40 WPM)
• Answer telephone
• Computer Software: Word/Excel
• High School/Equivalent
• Outstanding mechanical aptitude
• Written Communication Skills
• Analytical Skills
• Proficient at Soldering
• Customer relations/service.
• Professional demeanor, attitude & appearance.
• 1 year experience as a Qualified Bench Technician.
• 1 year experience with CAD / 3D File creation

Responsibilities

• Performs all duties and responsibilities in support of field services and operations.
• Supports the Corporate Objectives, including: "If you are not serving the Guest, serve someone who is."
• Support our customer (Operations and Field Technical Managers).
• Conduct Quality Repairs on items in the Electronics Repairs inventory list.
• Provide Technical phone support for the field from 7 A.M. to 5 P.M. Central Time.
• Assemble various sound and other kit assemblies to support the field.
• Maintain, create and update Tech manuals, schematics and text fixtures needed for repairs.
• Assist in maintaining the Technical Support Web Site and implement future upgrades to support the field.
• Process shipping and receiving of all exchange parts.
• Performs other duties and lends assistance to co-workers as directed by the immediate supervisor or other members of our Corporate Management Team.
• Assist in maintaining Tech Support Inventory (Cycle Counts and Bin Location Updates).
• Assist with CAD File creation for 3D Print Projects.

Benefits

• Telemedicine
• Early wage access
• 401(k) retirement plan
• Employee meal discounts
• Employee Assistance Program (EAP)
• Tuition savings
• Scholarships
• Financial relief resources
• Fixed indemnity medical coverage (part-time)
• Dental and vision options (part-time)
• Voluntary life and short-term disability benefits (part-time)
• Comprehensive medical, dental, and vision coverage (full-time)
• Paid sick/vacation time (full-time)
• Paid holidays (where applicable) (full-time)
• FSA/HSA options (full-time)
• Life and disability insurance (full-time)
• Voluntary benefits (full-time)
• Legal coverage (full-time)
• Additional education and student loan support (full-time)
• Paid sick leave
• Job training
• Career growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED