Technical Support Jobs

About The Position

Requirements

• Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook), and Internet.
• Knowledge of company functions is essential to this position.
• Excellent time management, planning and forward-thinking skills.
• Self-motivated and a professional attitude.
• Excellent communication, listening, and telephone skills.
• Excellent teambuilding, customer service, and interpersonal skills.
• Must possess good decision making, problem analysis, and negotiating skills.
• Must be very organized and detail oriented.
• Ability to perform clerical duties.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• High school diploma or General Education Degree (GED) and one year field work in the alarm industry or equivalent time as a Help Desk Level I.
• Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English

Nice To Haves

• Technical alarm programming, maintenance and installation skills helpful.
• Occasional need for creativity, mentoring, and training skills.
• One year experience with Ademco products or similar control products is preferred.
• NBFAA Level I certificate is preferred.

Responsibilities

• Assist customers with technical questions.
• Assist technicians with technical questions.
• Upload and download programming changes.
• Train and assist less experienced or new employees.
• Schedule service calls.
• Call dispatchers regarding service calls.
• Field questions from customers whose calls have been misdirected.