Technical Support Analyst I
About The Position
The Puyallup Tribal Health Authority (PTHA) is seeking a Technical Support Analyst I to provide technical support in its healthcare environment. The role supports staff by helping ensure the technology behind patient care is reliable, secure, and efficient. This is an on-site position in Tacoma, Washington, with a full-time Monday–Friday schedule from 8:00 AM to 5:00 PM. The hiring range is $27.45–$31.57 per hour, and the position is open until filled. PTHA is a culturally grounded, patient-first health and wellness center serving the Indigenous community. The organization describes its work environment as mission-driven, supportive, and inclusive, with a focus on teamwork, integrity, community well-being, and professional development. Native American Preference in employment applies; placements are made competitively using job-related factors.
Requirements
- Associate degree in an IT-related field and at least two years of experience in a computer-related field, or four years of experience in a computer-related field.
- At least two years of PC troubleshooting experience.
- At least two years of end-user support experience.
- Microsoft Specialist certification in a current Windows OS, or two current CompTIA certifications.
Responsibilities
- Respond to Help Desk requests, document incidents, troubleshoot issues, and resolve or escalate them in a timely manner.
- Install, configure, maintain, and support computer hardware, operating systems, office productivity software, and peripheral devices throughout the organization.
- Diagnose and resolve hardware, software, network, and application issues to maintain system performance, reliability, and user productivity.
- Create, modify, and maintain user accounts, access permissions, and related system documentation across multiple business applications.
- Perform routine system maintenance, including software updates, security patches, computer imaging, deployments, and desktop refresh activities.
- Train and support end users on organizational software applications, hardware, and technology best practices.
- Maintain technology documentation, including service desk records, hardware and software inventory, licensing, warranties, and monthly operational reports.
- Research emerging technologies, recommend system improvements, and provide administrative support to the Information Technology department.
Benefits
- Medical, dental, and vision monthly premiums paid 100% by PTHA for employees; health coverage begins the first of the month following the hire date.
- 13 annual vacation days and 13 annual sick leave days.
- 18 or more annual paid holidays, including a birthday holiday.
- 401(k) with annual profit-sharing contributions after one year of service.
- Life and AD&D insurance coverage.
- Eligibility to apply for student loan repayment programs through PTHA's approved loan repayment site.
- Opportunities for professional development and training.
- Supportive environment that values work/life balance and an inclusive team culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
