Technical Support Specialist

Majestic Steel•Pepper Pike, OH

2d•Hybrid

About The Position

At Majestic Steel USA, we’re more than a steel service center — we’re a team of innovators and relationship builders committed to growth. As a Technical Support Specialist, you’ll provide responsive onsite and remote technology support, troubleshoot issues and keep the tools our Associates rely on running smoothly. You’ll also help improve support processes, documentation, and technology solutions across the organization.

Requirements

Bachelor’s Degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education, technical training, certifications, and practical experience
Minimum one (1) year of technical support, help desk, desktop support, or similar experience with an emphasis on hardware and software troubleshooting
Experience supporting Windows-based computers, Microsoft 365 applications, and end users in a professional environment
Experience with Microsoft Office products and Windows-based applications
Strong customer service and communication skills with the ability to provide professional support to Associates at all levels
Working knowledge of Windows, Microsoft 365, computer hardware, mobile devices, common business applications, Wi-Fi, and VPN connectivity
Methodical problem-solving skills with the ability to troubleshoot technical issues and recognize when escalation is needed.
Strong organizational skills with the ability to prioritize competing support requests and document issues and resolutions accurately
Self-motivated and accountable, with the ability to work independently and collaboratively in a fast-paced environment

Nice To Haves

Two (2) or more years of progressive Information Technology experience
Experience with account administration, device management, or IT support/ticketing systems
Exposure to PowerShell, workflow automation, or related scripting tools
Familiarity with Entra/Active Directory, identity and access management, or Windows Server administration
Experience supporting technology in warehouse, service-center, or operational environments
Experience with endpoint or mobile device management platforms
CompTIA A+, Microsoft, or another relevant technical certification
Must be able to work outside normal business hours/days as needed
Must be able to travel occasionally and work at an outside location

Responsibilities

Provide responsive onsite and remote technical support to Associates, prioritizing requests based on urgency and business impact and following issues through resolution
Troubleshoot Windows, Microsoft 365, business applications, hardware, network connectivity, VPN, sign-in, and device-related issues
Configure, deploy, update, and maintain computers, mobile devices, phones, printers, meeting-room technology, and other end-user equipment
Support service-center technology, including shared workstations, tablets, barcode scanners, and industrial printers, with a focus on minimizing operational downtime
Support technology throughout the Associate lifecycle, including equipment setup and approved account and access changes
Research unfamiliar technical issues, apply effective troubleshooting methods, verify solutions, and escalate when needed with clear documentation
Maintain accurate equipment inventory and support records, documenting requests, troubleshooting steps, resolutions, procedures, and end-user guidance
Provide practical technology guidance and training to Associates and use company-approved AI tools to support research, documentation, learning, and routine tasks
Identify recurring issues and opportunities to improve support processes, automation, and technology solutions while continuing to build knowledge of the organization’s systems and tools.
Other job-related duties and special projects as assigned