Remote - Technical Support Advisor
About The Position
Join VXI Global Solutions as a Technical Support Advisor! We are a leading provider of business process and information technology outsourcing, specializing in contact center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 40,000 people worldwide. We invest in our people by providing paid training, ongoing development, competitive benefits, and opportunities for career growth. This is a remote call center position where you will handle customer inquiries via phone, delivering tailored solutions to technical issues. You will diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs, using multiple systems to research and deliver efficient, real-time solutions. You will connect with a diverse range of customers by adjusting your communication style and collaborate with fellow advisors to share expertise and achieve team goals.
Requirements
- Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).
- A solid understanding of iOS, macOS, smartphones, tablets, or PCs—and a passion for troubleshooting.
- Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.
- Open to feedback and coaching, with a drive to continuously improve and excel.
- Proven experience in customer support or technical assistance, ideally in a call center setting.
- Strong verbal and written communication skills.
- Problem-solving abilities with a flexible, adaptable approach to challenges.
- Confidence in navigating multiple software tools and systems to resolve issues.
- A self-motivated attitude with effective time management skills.
- A quiet, dedicated workspace with no distractions.
- A comfortable desk setup with all necessary equipment.
- A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.
- Must be hardwired; Wi-Fi is not acceptable.
Responsibilities
- Handle customer inquiries via phone, delivering tailored solutions to technical issues.
- Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.
- Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.
- Use multiple systems to research and deliver efficient, real-time solutions.
- Connect with a diverse range of customers by adjusting your communication style to meet their needs.
- Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.
- Collaborate with fellow advisors to share expertise, solve problems, and achieve team goals.
Benefits
- Paid training
- Ongoing development
- Competitive benefits
- Opportunities to build a long-term career
- $17.31 per hour, with opportunities for performance-based incentives.
- Full health insurance package, including medical, dental, and vision coverage.
- $25/month per line for unlimited phone, text, and data (restrictions may apply).
- Career advancement opportunities
- Referral Bonuses
- Supportive, Inclusive Environment
- Thrive in a dynamic virtual work environment
- Culture that values diversity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
