Remote Crisis Support Advisor
About The Position
This role supports a centralized bereavement program by providing employees with compassionate, personalized assistance during a difficult time. The advisor gives real-time guidance on bereavement leave, applies policies accurately, and manages sensitive cases across multiple communication channels. The position aims to provide clear information, timely updates, and a trusted case-management experience aligned with customer service expectations and global HR standards. The role is fully remote and supports employees across multiple locations. It uses case-management tools, HR systems, and Microsoft Office to manage and document cases and interactions. The work environment is fast-paced and deadline-driven, with frequent communication by phone, chat, and online case platforms. The role requires professionalism, confidentiality, a compassionate approach, and flexibility to provide support at varied hours. This is a contract position based out of Dallas, Texas. The stated pay range is $23.00 per hour. The position is anticipated to close on November 11, 2026.
Requirements
- At least 1 year of human resources experience.
- Experience working with HR processes and systems.
- Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Ability to work a flexible schedule that may include weekends, nights, and holidays.
- Fluency in spoken and written English.
- Strong communication skills, including the ability to explain complex policy information clearly and empathetically.
- Organizational skills and attention to detail to manage multiple cases and documentation accurately.
Responsibilities
- Provide empathetic, real-time support to employees seeking information and assistance related to bereavement policy and time off.
- Explain bereavement policies clearly, compassionately, and respectfully, taking individual circumstances into account.
- Handle inbound and outbound calls, chats, tickets, and cases through specialized support queues.
- Assess cases and adjust case-management plans as employees’ needs evolve.
- Respond to sensitive situations in ways that prioritize employee experience and help de-escalate complex or emotionally charged cases.
- Manage workload effectively to meet productivity goals and proactively escalate significant changes or gaps in assigned work.
- Provide regular verbal and written updates to employees and internal stakeholders to support alignment and transparency.
- Comply with standard operating procedures, applicable federal and state regulations, and internal company policies.
- Maintain accurate and timely system records and documentation for cases and interactions.
- Partner with internal teams and HR business partners to provide coordinated support across functions.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions available
- Voluntary life insurance and AD&D coverage for employees and dependents
- Short- and long-term disability coverage
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off or leave, including PTO, vacation, or sick leave; eligibility and terms may vary
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Education Level
No Education Listed
