Technical Support Engineer

BusRight

About The Position

More than 26 million students ride approximately 500,000 school buses every day. At BusRight, we are building the modern operating system for school transportation, helping districts manage routing, driver navigation, live GPS tracking, student transportation data, and communication with families. We are looking for a Technical Support Engineer who enjoys understanding complex systems, debugging production issues, writing code, and building tools that make both our product and our teams more effective. This is a hands on technical engineering role focused on investigating real world system behavior and building solutions. You will work across our application, APIs, logs, data integrations, GPS systems, hardware, and codebase to understand how things work and why they sometimes do not. A meaningful part of the role involves writing, improving, and maintaining TypeScript and JavaScript scripts and internal tools. These may help investigate production behavior, analyze customer data, automate operational workflows, validate integrations, or provide functionality that does not yet exist in the product. You will also own complex customer reported issues from investigation through resolution, working directly with Engineering, Product, Customer Success, and customers when needed.

Requirements

2+ years of experience in support engineering, software engineering, solutions engineering, technical support, or a similar technical role
Strong TypeScript or JavaScript experience, including the ability to understand existing code and write new scripts independently
Experience debugging software and investigating production system behavior
Experience working with APIs, logs, backend systems, integrations, and structured data
Comfortable building internal tools and scripts to solve problems that do not have an existing solution
Comfortable maintaining code and tooling after the initial solution is built
Experience analyzing data using SQL, spreadsheets, scripts, or similar tools
Strong analytical skills and the ability to break ambiguous problems into smaller technical questions
Strong communication skills and the ability to explain technical findings clearly
A strong sense of ownership and willingness to drive problems through resolution
Comfortable working in a fast moving environment where you may need to design the solution rather than follow an existing process
Experience with or strong interest in using AI as part of everyday engineering work

Responsibilities

Investigate complex production issues across application behavior, APIs, logs, integrations, data, GPS, and hardware
Read and understand existing TypeScript and JavaScript code to trace system behavior and identify root causes
Write new TypeScript and JavaScript scripts to solve technical and operational problems
Maintain and improve existing internal scripts and tools as requirements and systems evolve
Build custom tooling for data analysis, troubleshooting, validation, reporting, and internal workflows
Work with APIs and large datasets to investigate issues and build solutions
Reproduce bugs and provide Engineering with clear technical findings, evidence, and recommended next steps
Troubleshoot Student Information System integrations and data synchronization issues
Investigate GPS, tablet, connectivity, and other deployed hardware behavior
Identify repetitive work and replace it with automation, tooling, or better internal systems
Use AI assisted workflows to accelerate coding, debugging, investigation, and technical problem solving
Own complex customer reported issues through resolution and ensure technical problems do not get lost between teams