Technical Support Engineer

Hoxhunt•Minneapolis, MN

4d•$80,000 - $95,000•Hybrid

About The Position

As a Technical Support Engineer, you’ll play a key part in ensuring our customers get the most out of the Hoxhunt platform. You’ll help them maintain smooth, reliable performance so their teams can focus on strengthening security awareness and building resilient behaviors. Your work will directly influence how effectively customers engage with Hoxhunt and improve their ability to recognize and respond to threats. This position is based in Minneapolis, MN, as part of our growing US support team.

Requirements

2–3 years of experience in technical support solving complex issues (Tier 2).
Strong problem-solving skills and an analytical mindset.
Excellent communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
Comfortable taking ownership and thrives in an environment that values accountability and autonomy.
Genuine passion for helping others and solving problems efficiently.

Nice To Haves

Experience working with email technologies and identity provider services preferred.
Experience working in a SaaS environment or within the cybersecurity industry preferred.
Experience with Email Technologies: Knowledge of email technologies such as M365 and Google Workspace preferred.

Responsibilities

Provide technical support through email and troubleshooting calls, focusing on product support for our own platform, email technologies (M365, Google Workspace) and identity provider services (Microsoft Entra, Okta).
Be the first point of contact for US-based customers, resolving technical issues and ensuring customer satisfaction.
Collaborate with global teams, sharing insights and contributing to process and product improvements.
Use your knowledge and skills to troubleshoot complex issues, suggest solutions, and ensure smooth product functionality.