Technical Support Engineer

LiveRamp • San Francisco, CA

9d • Hybrid

About The Position

LiveRamp is seeking a Technical Support Engineer to join their growing Technical Support team. This individual contributor role focuses on solving technical challenges and providing excellent customer service to clients, including well-known brands, advertisers, agencies, financial institutions, and data providers. The role involves managing a ticket queue, providing technical guidance and troubleshooting, and contributing to the company's growth and client satisfaction. The Technical Support Engineer team is responsible for resolving clients’ technical support tickets while delighting our clients with excellent customer service.

Requirements

• Willingness to work in a standard 9am-5pm window, but will allow some flexibility (e.g. 10am-6pm or 10:30am - 6:30pm).
• Possible occasional on-call or weekend availability.
• Comfortable talking to customers over video conferences.
• Bachelor’s degree or equivalent 2+ years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role.
• History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders.
• Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders.
• Experience with advertising or marketing technology, or SaaS support.
• Experience with (or eagerness to learn) diagnosing technical issues, complex system troubleshooting without step-by-step guidance (e.g. querying databases, digging into logs).
• Resourcefulness. We don't have all the answers, but you'll need to find them.
• Great communication skills with external customers and internal stakeholders.
• The ability to respond promptly and follow through on projects to completion.
• The ability to work and succeed in ambiguous situations with little direction.
• A desire to learn and adopt new skills - both technical and non-technical - in order to craft and deliver the best solutions.
• Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive.
• Open-minded, collaborative, dependable, and poised when working through customer or internal challenges.

Nice To Haves

• Familiarity with SQL querying.
• Ability to execute and understand existing queries, and make adjustments as needed.

Responsibilities

• Manage a ticket queue to provide technical guidance and troubleshooting to enable client satisfaction and company growth.
• Work in tandem with LiveRamp’s Global Customer Support team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers.
• Contribute towards building a great company.

Benefits

• Work with talented, collaborative, and friendly people who love what they do.
• We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
• Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
• Comprehensive benefits package designed to help you be your best self in your personal and professional lives.
• Medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
• Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree