Technical Support Jobs

About The Position

Requirements

• Minimum 4 years of Level 1 or Level 2 IT support experience
• Strong knowledge of Windows environments
• Familiarity with macOS and Linux preferred
• Solid understanding of networking fundamentals and protocols
• Experience with ticketing systems and remote monitoring tools
• Strong written and verbal communication skills
• Ability to work independently in an onsite environment while staying aligned with a team
• High level of patience and professionalism when working with users
• Must be able to work onsite daily in Washington, D.C.
• Must have reliable transportation
• Ability to lift and move IT equipment as needed
• Ability to support occasional after-hours or on-call needs
• Ability to pass a background check

Nice To Haves

• Associate degree in IT or related field preferred
• CompTIA A+, Network+, or similar certifications preferred

Responsibilities

• Serve as the primary onsite IT resource for the partner, providing Level 1 to Level 2 technical support in person and remotely.
• Diagnose and resolve hardware, software, network, and peripheral issues.
• Engineer long-term solutions, not just quick fixes.
• Monitor and manage tickets, ensuring timely resolution and alignment with service standards.
• Document all issues, resolutions, and improvements clearly.
• Work closely with internal ITPartners+ team members and external vendors to resolve issues and improve the environment.
• Log, track, and prioritize all support requests within the ticketing system.
• Maintain ownership of issues through resolution and escalate when needed.
• Minimize downtime through urgency and strong problem-solving.
• Perform hardware setup, repair, and replacement.
• Support installations, updates, and configurations.
• Troubleshoot printers, scanners, and other peripherals.
• Handle routine maintenance, patching, and system updates.
• Support inventory management and assist with procurement as needed.
• Support end users with clear, step-by-step guidance.
• Provide basic training on systems and applications.
• Create and maintain simple, useful documentation and knowledge base content.
• Reinforce IT security policies and best practices.
• Educate users on data protection and security awareness.
• Support incident response and recovery when needed.
• Identify ways to improve processes, service delivery, and the partner experience.
• Take ownership of at least one area of expertise and help drive improvements across the environment.

Benefits

• 99% fully paid healthcare coverage for the employee
• Equity Participation Program
• Profit Sharing Bonuses
• Health premiums subsidized for family
• Optional subsidized dental and vision insurance
• Life insurance and AD&D
• Long-term disability insurance
• Maternity and paternity leave, including foster and adoption
• Virtually unlimited paid time off
• A focus on personal growth
• A fun work environment with bonuses and company events