eClose Support Administrator

Fairway Independent Mortgage Corporation

19h • Remote

About The Position

As the eClose Support Administrator, you will ensure the success of Remote Online Notarization (RON) and eClose operations by coordinating meetings, tracking project pipelines, and serving as the primary contact for vendor partners and internal teams. In this role, your dedicated support will help keep operations running smoothly and ensure that issues are resolved quickly and efficiently. Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction. Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive. At Fairway Independent Mortgage Corporation, we’ve been committed to delivering exceptional service and fostering a culture of growth and collaboration since our founding in April 1996. We strive to make a meaningful impact in the communities we serve by living out our core values daily. Explore rewarding career opportunities at Fairway, from branch-based roles to corporate support positions. Join a team dedicated to helping others and achieving success together.

Requirements

• 1+ years of experience in a fast-paced environment, with a knack for managing relationships with internal and external partners.
• Experience analyzing data and using digital tools to track progress and solve business problems.
• A commitment to providing high-quality, professional support to all stakeholders with a helpful and "can-do" approach.
• Excellent attention to detail and time management skills, with the ability to juggle multiple priorities seamlessly.
• A basic understanding of business practices and a comfort level with virtual learning environments.
• A proactive approach to researching information and making sound decisions to support the team.

Responsibilities

• Provide administrative and technical support for eClose and RON processes to our network, partners, and customers.
• Monitor the eClose pipeline from configuration to closing, utilizing tools like Snapdocs, Stavvy, and Encompass to ensure everything stays on track.
• Lead eClose-related calls by setting agendas, capturing meeting notes, and assigning action items to keep projects moving forward.
• Serve as the primary point of contact for inquiries regarding eClose and RON, assisting sales teams, settlement agents, and leadership.
• Collaborate directly with vendor partners (such as Snapdocs, Stavvy, and ICE) to resolve technical issues and stay informed about system updates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees