IT Help Desk Engineer 1, Dedicated Onsite

ITPartners+

8d•Onsite

About The Position

ITPartners+ is seeking a Service Delivery Engineer I, Dedicated Onsite, to support a key partner in Washington, D.C. This is a full-time, onsite role where the engineer will serve as the primary IT presence, ensuring systems run smoothly and users stay productive. The ideal candidate is a hands-on IT professional who thrives in ownership, consistency, and being the go-to person onsite. The company values doing great work, thinking big, and making IT fun, focusing on building a high-performance team, strong partnerships, and a positive impact.

Requirements

Minimum 4 years of Level 1 or Level 2 IT support experience
Strong knowledge of Windows environments
Familiarity with macOS and Linux preferred
Solid understanding of networking fundamentals and protocols
Experience with ticketing systems and remote monitoring tools
Strong written and verbal communication skills
Ability to work independently in an onsite environment while staying aligned with a team
High level of patience and professionalism when working with users
Must be able to work onsite daily in Washington, D.C.
Must have reliable transportation
Ability to lift and move IT equipment as needed
Ability to support occasional after-hours or on-call needs
Ability to pass a background check

Nice To Haves

Associate degree in IT or related field preferred
CompTIA A+, Network+, or similar certifications preferred

Responsibilities

Serve as the primary onsite IT resource for the partner, providing Level 1 to Level 2 technical support in person and remotely.
Diagnose and resolve hardware, software, network, and peripheral issues.
Engineer long-term solutions, not just quick fixes.
Monitor and manage tickets, ensuring timely resolution and alignment with service standards.
Document all issues, resolutions, and improvements clearly.
Work closely with internal ITPartners+ team members and external vendors to resolve issues and improve the environment.
Log, track, and prioritize all support requests within the ticketing system.
Maintain ownership of issues through resolution and escalate when needed.
Minimize downtime through urgency and strong problem-solving.
Perform hardware setup, repair, and replacement.
Support installations, updates, and configurations.
Troubleshoot printers, scanners, and other peripherals.
Handle routine maintenance, patching, and system updates.
Support inventory management and assist with procurement as needed.
Support end users with clear, step-by-step guidance.
Provide basic training on systems and applications.
Create and maintain simple, useful documentation and knowledge base content.
Reinforce IT security policies and best practices.
Educate users on data protection and security awareness.
Support incident response and recovery when needed.
Identify ways to improve processes, service delivery, and the partner experience.
Take ownership of at least one area of expertise and help drive improvements across the environment.