IT Help Desk

United Ag & Turf•Waco, TX

About The Position

United Ag & Turf is a John Deere Dealership with multiple locations across Texas, Oklahoma, Arkansas, and New Mexico. United Ag & Turf serves customers in a variety of industries such as commercial, construction, agricultural, as well as consumers. United Ag & Turf strives for exceptional customer experience throughout all our locations and departments including parts, sales, service, and transportation. Position Overview We are seeking an IT Help Desk technician to join our team! This is a full-time position working Monday – Friday with occasional Saturdays. This position will be responsible for the daily operations of the help desk by providing technical support to users on the company’s computer systems and peripherals.

Requirements

Outstanding customer service and communication skills
Minimum of a High school Diploma or equivalent. Associate degree in computer technology preferred. Experience can substitute for education
Strong knowledge of PCs and related software to effectively assist users with issues
Ability to problem solve by using all available resources

Responsibilities

Provides support and service to our employees by responding to inbound phone calls, email, or help desk requests for technical assistance
Effectively troubleshoots and repairs PC and peripheral hardware and software issues with minor assistance
Accurately diagnose problems with hardware and software on products offered through the dealership and provide solutions, if applicable
Maintain a clean work area and perform work in a neat and orderly fashion
Complete all documents required in conjunction with work assignments
Escalates priority issues and provides communication to the department and management regarding critical system issues
Manages and creates user accounts, including new user setup, resetting of passwords and managing locked accounts.
Perform preventative maintenance on company devices. (Workstations, Printers, scanners, etc.)
Other duties as assigned
Under the American with Disabilities Act, an employee must be able to perform the essential functions of this position with or without a reasonable accommodation, as well as possess the skills, experience, education and other job-related requirements necessary for the position. If an employee has a disability, the company will engage in an interactive discussion with the employee to determine if a reasonable accommodation that does not create an undue hardship for the company is available.