IT HELP DESK

Airxcel Inc • Wichita, KS

1d

About The Position

Provide fast and useful technical assistance on computer systems and other office equipment. Respond to queries on basic technical issues and offer advice to solve them. Setup computers and user ID’s for new employees and replacement systems and perform a variety of department duties.

Requirements

• High school graduate or equivalent.
• Must have good technical knowledge, understand the problem, and patiently communicate the solution to a diverse customer base.
• Initiative, confidentiality and able to work as a team.

Nice To Haves

• CompTIA A+ certified or equivalent
• 1+ years of experience

Responsibilities

• Provide first level contact for resolution of customer issues.
• Identify, diagnose, and utilize technical understanding of computer systems and other specialized products to provide solutions to basic technical issues.
• Apply working knowledge to assist users with a variety of software and office equipment including copiers, printers, and other automated equipment.
• Research solutions to user technical issues.
• Protect business operations by maintaining proper information, systems confidentiality, and security.
• Analyze user’s technical issues and effectively communicate the solution in a patient and courteous manner.
• Performs other duties as assigned to support the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees