IT Help Desk

Wachter, Inc. • Lenexa, KS

1d • $50,000 - $80,000

About The Position

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!
We are seeking a tech-savvy skilled problem solver for our IT Help Desk.
In this role, you’ll be the go-to expert for everything from troubleshooting Windows, macOS, and Linux systems to managing our mobile devices and office hardware. Whether you’re resolving a complex software glitch or setting up a new workstation, your goal will be to provide seamless on-site and remote support with a heavy focus on efficiency and great customer service.
If you have a knack for independent problem-solving and a solid background in corporate IT—especially with Microsoft 365 and ticketing systems like ServiceNow—we’d love to meet you.

Requirements

• Proven experience in IT support, preferably in a corporate environment.
• Strong knowledge of Windows, MacOS, and Linux operating systems.
• Proficiency with installing Microsoft 365 applications and troubleshooting.
• Experience with printers, mobile phones, and other office technology.
• Familiarity with IT ticketing systems (ServiceNow experience is a plus).
• Excellent problem-solving skills and ability to work independently.
• Strong communication skills and customer service orientation.
• Must be able to occasionally lift up to 50 pounds.
• Occasional after-hours work may be required.

Nice To Haves

• Industry Standard certifications are a plus (CompTIA, Cisco, Microsoft, RedHat, Etc.).

Responsibilities

• Provide on-site IT and remote support for internal employee PCs, Macs, printers, mobile phones, and other office devices.
• Troubleshoot and resolve hardware and software issues efficiently on Windows, Mac and Linus platforms.
• Assist users with cloud based and locally installed applications such as Microsoft 365 applications.
• Manage ticket queue and resolve service tickets in a timely manner.
• Collaborate with the larger IT team and stakeholders for escalations and issue resolution.
• Ensure IT policies and best practices are followed.
• Perform routine maintenance and updates on IT equipment.
• Maintain accurate records of IT assets and support activities.

Benefits

• Medical, Dental, Prescription & Vision Benefits
• Life, AD&D, and LTD insurance
• Paid Vacation and Holidays
• Company-Matched 401(k) and IRA Retirement Savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed