IT Help Desk Technician

OMB Bank • Springfield, MO

1d • Hybrid

About The Position

Job Summary:
Candidates must be friendly, personable and committed to delivering excellent customer service. Job responsibilities will center on providing technical support on all computer hardware and software. Activities will be conducted primarily through email and telephone support, will also require regular on-site support to users at all banking locations. Duties will also include: installation and maintenance of equipment; monitoring and updating IT logs, schedules, and reporting; vendor engagement.

Futures made brighter. Banking made better
OMB Bank was founded in 1999 with a commitment to excellence in service. We offer our customers the latest in banking products and services combined with old-fashioned customer service. We are committed to giving our employees the kindness, courtesy, and professionalism they deserve. This philosophy has resulted in our growth from one bank in Springfield to ten branches in Springfield and surrounding communities in Missouri and Kansas.

Requirements

• Ability to sustain confidential conversations and documents in remote work environment
• High school diploma or equivalent plus 2 years of college or technical training
• One or more years of prior computer experience
• Knowledge of setup, maintenance, and troubleshooting personal computers, Windows operating systems, common desktop applications, and wide area networks preferred
• Excellent internet stability at home office

Nice To Haves

• Knowledge of setup, maintenance, and troubleshooting personal computers, Windows operating systems, common desktop applications, and wide area networks preferred

Responsibilities

• providing technical support on all computer hardware and software
• Activities will be conducted primarily through email and telephone support
• regular on-site support to users at all banking locations
• installation and maintenance of equipment
• monitoring and updating IT logs, schedules, and reporting
• vendor engagement

Benefits

• Excellent work environment where you are appreciated and recognized for your individual efforts and contributions
• Stability with a locally owned community bank that is growing and expanding in the region
• Paid Leave: Vacation, Sick, Military, Bereavement, and Jury Duty
• Full and partially paid insurance plans: life w/ AD&D, disability, and dental
• Cost friendly insurance: vision, critical illness, accident, supplemental life w/ AD&D
• 100% match of retirement savings (up to plan limit)
• Discounted financial service fees on select OMB products and services
• Plus more

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED