IT Help Desk Technician
About The Position
The Information & Technology Services department is looking for a Help Desk Technician with a hands-on, problem-solving mindset to support technology across our terminal environment. This role plays a key part in keeping airport operations running smoothly by supporting critical systems used by airlines, tenants, and concessionaires throughout San Diego International Airport. This role is highly visible and fast-paced, with a strong focus on hardware support and real-time troubleshooting. From upgrading Terminal 2 kiosks to responding to day-to-day technology needs across the terminal, no two days look the same for IT Terminal Operations team. The ideal candidate is someone who enjoys being out in the field, is naturally curious, and takes pride in figuring things out, especially when the solution isn’t immediately clear. Everything in this role can be taught—the technology, the systems, the environment. What matters most is a strong foundation in hardware, a willingness to learn, and the ability to show up with a customer-first mindset. This role is not desk-bound; it involves being on your feet and moving throughout the terminal daily, supporting the people and systems that keep the airport running.
Requirements
- Attention to Detail. Ensures information is complete and accurate; follows up with others to ensure that agreements and commitments have been fulfilled.
- Communication. Effectively exchange information with stakeholders through various avenues, including but not limited to verbal, written, facilitation, and persuasion.
- Technical Proficiency. Knowledgeable and ability to work with various operating systems Understanding of computer hardware components, peripherals, and basic networking equipment. Provide knowledge transfer.
- Troubleshooting skills. Ability to analyze, define a problem and identify the root cause of technical issues reported by end-users. Capability to systematically diagnose and resolve hardware and software problems.
- Customer Service. Strong verbal and written communication skills to interact effectively with end-users and convey technical information in a clear and understandable manner. Focus on providing excellent customer service and ensuring end-user satisfaction.
- Team Collaboration. Ability to work effectively with other I&TS team members and departments to resolve complex technical issues.
- Adaptability. Ability to adapt to changing technologies, processes, and work environments. Eagerness to learn new technologies and stay updated on industry trends.
- Graduation from a high school or G.E.D. equivalent;
- Two years of increasingly responsible experience in IT hardware and software support;
- Equivalent combination of training and experience.
- Maintain a valid driver’s license and the ability to maintain insurability under the Authority’s vehicle insurance policy.
Nice To Haves
- CompTIA A+
- Modern Desktop Administrator Associate
- HDIP (Help Desk Institute Professional)
- Certified Support Professional and higher.
Responsibilities
- Let's get it crunk - This is a call to action to become energetic, excited, and to let loose
- Have fun up on, up in this dancery - This encourages everyone to enjoy themselves
- Don't need no hateration, holleration - we don't need any hating or excessive commotion
- Work-Related Driving (or Operational Driving): Specify which job duties will require driving an Airport Authority vehicle.
Benefits
- 14 paid holidays
- 18 – 33 days of vacation (PTO)
- parental and child care benefits
- salary continuance for family & parental leave
- tuition reimbursement
- retirement plan options including our comprehensive pension plan and 457 defined contribution plan
- annual employer-funded Lifestyle Spending Account
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
