IT Help Desk Technician
About The Position
RedMane Technology LLC is an application software consulting and systems integration company based in Chicago. We deliver software solutions for our clients throughout the United States and Canada by means of building new applications, implementing cloud and packaged systems, and/or modernizing legacy systems. RedMane has earned an exemplary service reputation that prioritizes a highly collaborative culture. Our primary objective is to ensure the solutions we design and implement meet or exceed the needs of our clients for their mission critical systems. The diverse and passionate teams within RedMane address complex, real world challenges. Technology is just our tool. RedMane has a full-time opportunity for an IT Help Desk Technician based in our Chicago Office. As an IT Help Desk Technician, you will be part the team supporting technology for all RedMane staff and offices. You will help improve end user’s productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities. You will be responsible for hardware break/fix support, account management tasks, system deployments, and inventory management. The nature of this support role requires daily/onsite office presence in our Chicago Headquarters just east of O’Hare/Rosemont in Chicago.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Computer Information Systems, or Network Administration
- A professional demeanor and strong customer service/consulting/training skills
- Strong problem solving and critical thinking skills
- Strong written and verbal communication skills
- Experience in troubleshooting/repairing laptop hardware
- Experience in troubleshooting Windows 11
- Experience with Microsoft Office Applications (Including Outlook, Teams, OneDrive, and SharePoint)
- Self-motivated with the ability to work independently with minimal supervision
- A strong ethical foundation, capable of thriving in an environment and culture where honesty, integrity, and accountability are core values.
- A collaborative spirit, a team orientation, and a willingness and desire to contribute to the success of others.
Nice To Haves
- Experience administering Microsoft 365 / Entra and SharePoint preferred
Responsibilities
- hardware break/fix support
- account management tasks
- system deployments
- inventory management
Benefits
- Market-based compensation with a full range of benefits including medical, dental, vision, 401(k), short and long-term disability insurance, etc.
- A culture that promotes and fosters career growth through professional training and mentoring.
- An employee wellness program that includes free access to professional fitness coaches, structured dietary/nutrition plans, training/workout planning, and events that range from 5k's to triathlons.
- Opportunities to give back to the community through our RedMane Community Impact Team which organizes events like Feed My Starving Children, Toy Drives, and other charitable activities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
101-250 employees
