IT Help Desk Technician

Four State Trucks•Joplin, MO

2d•Onsite

About The Position

This position is responsible for providing technical assistance to end users, coordinating resources, escalating issues to the appropriate support specialty, and maintaining IT assets.

Requirements

1 or more years of computer experience, and/or technical support preferred, with strong emphasis on customer service.
Good working knowledge of IT Applications in Microsoft Office 365, SharePoint, and desktop software/operating systems needed.
Basic knowledge of desktop hardware & network connectivity.
Strong interpersonal, communication, problem solving, and organizational skills.
Should be multi-tasker, with excellent deductive reasoning & troubleshooting skills.
Must possess self-direction abilities, but also be able to function well in a teamwork style work atmosphere.
Should be able to prioritize tasks to meet departmental and organizational goals.
Ability to be on call 24/7 on a rotating basis with other team members.

Nice To Haves

Associates degree in Computer Science, Information Technology, Business, or other related field preferred
Bachelors in same a plus

Responsibilities

Installs, configures, and maintains desktop & laptop PCs, tablets, and peripherals such as printers, and other relevant office equipment.
Creates users and manages account accesses.
Analyzes & implements security measure for computer/information systems.
Responds to telephone calls, emails, and personnel request for IT tech support.
Documents, tracks, & monitors IT issues thoroughly & accurately to ensure timely responses.
Identifies, researches, analyzes, & resolves employee technical computer related issues.
Escalates, both accurately & timely, problems requiring on-site hardware or configuration changes.
Installs computer software for users as needed.
Tests computer hardware and software performance.
Performs other duties as assigned.