IT Help Desk Technician

iVenture Solutions • Jacksonville, FL

2d • Hybrid

About The Position

Our Help Desk Technicians are the best of the best. Each day we have the privilege of putting smiles on the faces of hundreds of clients. Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear. The right candidate will join a high energy, fast paced company and team of very dedicated individuals supporting the IT environments of over 190 local small and mid-sized businesses. This position requires infrequent local travel. Smoking is prohibited at all client sites and iVenture offices.

Requirements

• Bachelor’s Degree, business related field preferred, or equivalent experience
• Minimum of 1 year experience working in a 50+ user Windows desktop/server environment
• Well-rounded Microsoft desktop technology experience and user support
• Experience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocols
• Motivation and drive to develop yourself personally and professionally
• Strong communication skills both verbal and written
• Excellent customer service skills
• Valid driver’s license and insurance with reliable transportation

Responsibilities

• Support Microsoft Windows desktop and server technologies
• Consult with clients and offer guidance on technology use and best-practices
• Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner
• Communicate the need for escalation promptly if you are unable to resolve the issue
• Provide fast and friendly tech support to end-users, IT managers, and C-level executives
• 85% help desk, 10% server/network support, 5% training/meetings

Benefits

• WFH Flexibility
• Focus on Work/Life Balance
• 401K matching
• Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year
• Comprehensive benefits package which includes paid life insurance and paid long term disability
• Peerfit membership - providing free access to many local gyms and studios
• Paid Maternity, Paternity and foster leave
• Quarterly employee/family outings
• Career Path road mapping
• $200 spend in our iVenture Company Store on your anniversary year with us as well as upon joining our team
• Real Culture initiatives and recognition
• 360 degree feedback
• Mileage reimbursement
• Virtual lab, paid certifications and training days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level