IT Help Desk Technician

Future Form Manufacturing•Sparks, NV

3d•$58,000 - $68,000•Onsite

About The Position

The IT Help Desk Technician will serve as the first point of contact for employee IT support, handling the day-to-day workload of troubleshooting, resolving, and escalating basic hardware, software, and access issues to keep team members productive. This role is guided by core values of Teamwork, Honesty and Integrity, Lean principles, being Numbers Focused, striving for Excellence, and maintaining a Fun work environment.

Requirements

High school diploma or equivalent required.
1-2 years of experience in a help desk, technical support, or customer service role.
Solid working knowledge of Windows and Mac OS, Microsoft Office 365, and common business applications.
Familiarity with troubleshooting PCs, printers, mobile devices, and basic networking concepts.
Strong customer service, communication, and problem-solving skills.
Ability to manage multiple support requests and priorities in a fast-paced environment.
Follow all OSHA safety regulations and those set by Future Form Manufacturing.

Nice To Haves

Associate’s degree in information technology, Computer Science, or a related field preferred.
CompTIA A+ certification preferred.
Experience with a help desk ticketing system a plus.
High school graduate plus relevant vocational training (e.g. sheet metal work).
Experience in a manufacturing environment.
Ability to perform basic setups in a variety of departments.
Ability to read drawings.
Ability to use precision measuring equipment.
Ability to create spreadsheets and graphs using Excel or the equivalent.
Ability to create and file Work documents.
Additional math skills relating to algebra, geometry and/or trigonometry.

Responsibilities

Serve as the first point of contact for employee IT support requests via phone, email, and in person.
Log, track, and prioritize support tickets through the help desk ticketing system.
Troubleshoot and resolve basic hardware, software, and connectivity issues for end users.
Set up, configure, and deploy workstations, laptops, monitors, and peripherals for new-hire onboarding and existing employees, coordinating with HR on start dates and equipment needs.
Provision and deprovision of user accounts and system access for onboarding, transfers, and offboarding, in coordination with HR; manage routine password resets and access requests.
Install, update, and configure standard software applications and printers.
Escalate complex or unresolved technical issues to the IT Integration Specialist or appropriate IT staff.
Maintain accurate inventory of IT equipment, supplies, and loaner devices.
Provide basic end-user training and how-to guidance on standard software and hardware use.
Document recurring issues and solutions to build out the team’s knowledge base.
Other duties as assigned.