IT Help Desk Technician
About The Position
Join Flash as a full-time IT Help Desk Technician and become an essential part of our internal success! You’ll work alongside a supportive group of IT professionals in a high-energy environment, keeping our hardware, cloud tools, and daily workflows running seamlessly. With flexible hours, great benefits, and hands-on skill-building across top industry platforms, this is the perfect opportunity to make an immediate impact while elevating your career. Location: Austin HQ, may need to go to the Dripping Springs Warehouse on occasion Schedule: Monday to Friday, 8:00 am - 5:00 pm OR 9:00 am - 6:00 pm, possible OT Travel: 0%
Requirements
- Experience imaging and deploying devices (Windows/Mac environments)
- Familiarity with cloud-based IT systems and identity management tools
- Experience supporting a mixed-device environment (Windows, macOS, iOS)
- Knowledge of IT asset management and lifecycle processes
- Understanding of ticketing systems and IT support workflows
- Strong customer-first mindset with the ability to build relationships and empathize with users
- Excellent interpersonal and communication skills
- Ability to work independently and manage time effectively
- High attention to detail and strong organizational skills
- Adaptability, able to follow processes while supporting change and improvement
- Experience in Information Technology, ideally with a focus on end-user support or customer success
- High School Diploma or equivalent
- Ability to lift up to 25 lbs without assistance
- Reliable transportation to the main office and occasional travel to a warehouse location
Responsibilities
- Manage onboarding and offboarding requests, including provisioning and decommissioning hardware and software
- Image, deploy, and configure new devices for employees and configure employee workspace
- Handle IT asset logistics via ticketing system (shipping/receiving equipment domestically and internationally)
- Administer and support internal tools such as Google Workspace, JumpCloud, Slack, Jira, Confluence, and Microsoft O365
- Provide support for Windows machines, MacBooks, and iPads
- Decommission out-of-warranty equipment and coordinate recycling efforts
- Partner with vendors for warranty-related hardware support
- Maintain and manage IT inventory, including tracking assets and stock levels
- Keep asset management systems up to date to support budgeting, refresh cycles, and audits
- Assist the IT team with ongoing and new projects
Benefits
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and flexible work environment
- Opportunities for professional growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
