IT Help Desk Technician

NIC Global • Gallatin, TN

6d • $26 - $30 • Onsite

About The Position

NIC Global is a single-source manufacturer providing turn-key mechanical and electromechanical assembly, expert sheet metal fabrication, and global sourcing of metal and plastic components. We provide products to great customers such as Philips, PACCAR (Kenworth & Peterbilt), Schweitzer Engineering Laboratories, Physio Controls, and Leviton to name a few. Our growing company employs over 600 people in Washington, Tennessee, Ohio, and Texas. Come work with us and experience our fun atmosphere that provides a great place to work and grow your career. Employees are celebrated through quarterly employee appreciation events, holiday parties, cook outs, company gifts, and various other employee events and recognition programs. We feel that great companies value their employees, and those employees are vital to the overall success of the entire organization.

Requirements

• High school level education or equivalent specialized training which may be obtained in vocational courses or on the job.
• 2-3 years of user/system support

Nice To Haves

• IT related Certifications desired, but not required. ( Microsoft, Network +, A+ )
• Experience with PLC, microcontrollers, etc. a plus but not a requirement

Responsibilities

• Supports users locally and remotely across multi-site SDWAN and external networks.
• Triages and prioritizes Helpdesk tickets; driving to resolution and documenting. Escalates when appropriate.
• Manages and creates user and computer accounts in Active Directory and provision Exchange mailboxes.
• Client support of Microsoft Operating Systems: Windows 10 through Windows 11, Office 2013 through 365, and Citrix thin clients, manages Citrix sessions, CAD/CAM engineering software, and ERP endpoint connectivity.
• Configures and troubleshoots handheld data collection scan gun devices.
• Creates image and provision client systems from bare metal.
• Trains new and established users on IT policies, services, etc.
• Document and implement training materials and programs.
• Ensures documentation of standards and procedures.
• Maintains and updates asset and inventory management.
• Manages printers and spooler service, copiers, scanners, and faxes.
• Manage third party contractors for installation, repair, and maintenance of onsite systems
• Supports production machine tool attached equipment (Predator, Build to Monitor, Pick to Light, Digi-Serial device, CMM).
• Perform regular preventative maintenance on IT assets.

Benefits

• Choice of two health insurance plans
• Employer paid employee dental Insurance
• Employer paid life insurance, AD&D, and long-term disability plans
• Vision Insurance
• Additional Life Insurance
• Accident insurance
• Critical illness insurance
• Federal health and dependent care savings accounts (FSA)
• 401(k) plan, with employer match
• Tuition Reimbursement
• PTO accrual of 80 hours in the 1st year, increasing with length of service milestones
• 80 hours of holiday pay per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED