IT Help Desk Intern

Consumer Technology Association•Arlington, VA

6d•Hybrid

About The Position

The IT Help Desk Intern provides hands-on, in person technical support to staff across a multi floor office environment. Reporting to the Manager of Information Technology, the intern is the primary onsite contact for day-to-day IT issues, workstation setup, hardware distribution, and desk moves. This is a physically active role requiring regular movement throughout the building, including transporting equipment between floors and crawling under desks to connect and organize cabling and hardware.

Requirements

No prior professional IT experience required.
Currently pursuing a degree in Information Technology, Computer Science, Cybersecurity, or a related field.
Comfortable with Windows troubleshooting, common hardware components, and Microsoft 365 applications.
Strong interpersonal and written communication skills.
Self-directed problem solver who can triage issues independently and knows when to escalate.
Reliable, punctual, and physically able to perform the demands of a fully onsite, physically active IT support role.

Nice To Haves

Experience with computer hardware setup or any customer facing support role is a plus.

Responsibilities

Execute employee desk moves by physically relocating monitors, docking stations, laptops, and peripherals between offices and floors.
Set up and tear down complete workstation configurations, regularly working under and around desks in tight spaces to route cabling and connect hardware.
Diagnose and resolve hardware and connectivity issues onsite, swapping defective equipment as needed.
Distribute IT peripherals to staff and monitor inventory levels.
Provision and configure laptops for new employees.
Troubleshoot common software, audio/video, authentication, and display issues at the user's workstation.
Support conference room AV equipment and meeting technology.
Assist with employee onboarding and offboarding tasks.
Document procedures and maintain task tracking.
Must be able to lift and carry equipment up to 30 lbs., crawl under desks, kneel, bend, and stand/walk frequently across multiple floors.