IT Help Desk Intern

Moore Colson•Atlanta, GA

About The Position

At Moore Colson, we’re looking for an IT Help Desk Intern to join our team, where you’ll play a key role in keeping our systems running smoothly and our accounting professionals supported every day. In this role, you’ll provide both hands-on and remote support across a wide range of hardware, software, and systems, helping troubleshoot issues and ensure a seamless technology experience for end users. You’ll gain exposure to core infrastructure, contribute to system improvements, and build your technical expertise in a collaborative, fast-paced environment. If you’re a hands-on problem solver, a quick learner, and someone who takes pride in delivering exceptional customer service, you’ll thrive within our award-winning culture and team-oriented environment.

Requirements

Minimum of 3 months’ experience providing IT helpdesk support
Strong knowledge of Office365 and MS Windows 11
Experience troubleshooting computers and peripherals (copiers, TVs, mobile devices, monitors, etc.)
Experience working and supporting Office 365, MS Teams and Teams Conference Rooms
Strong client-facing interpersonal and communication skills. This will primarily be an end user support role, in a fast-paced environment.
Experience supporting Android and iOS devices with MDM, is a plus
Must be willing to work extended hours and/or respond remotely when needed, to assist with projects and user needs

Nice To Haves

Experience staging and setting up end users and computers
Email delivery and Spam troubleshooting
Experience working with Active Directory, DNS, DHCP, Print Server, MS Terminal Services etc.
Experience with Azure Entra ID, Azure AVD, Intune, Defender XDR, and Office 365

Responsibilities

Troubleshoot technical issues both in person and remotely (phone or remote access tools)
Troubleshoot/setup wireless devices (Smart phones, Tablets, WAPs etc.)
Troubleshoot network printers and copiers
Work with 3rd party vendors to escalate and resolve more complex issues
Set up and secure new user desktops and laptops.
Rebuild/refresh computers as needed
Maintain inventory of all equipment, software, and licenses
Log and track support tickets, maintaining detailed documentation for each ticket
Ensure assignments and support cases are completed to end user satisfaction, following up with users as appropriate
Install software, software updates, and patches (OS, Firm specific software)
Troubleshoot, optimize, and clean computers from viruses and malware
Assign users and computers to proper groups in Active Directory
Assist with employee office moves, on-boardings & terminations
Set up and test user work areas and desks
Research and recommend procedure and process modifications or improvements
Assist with IT projects
Develop employee “How-to” documents.
Assist and sometimes lead IT training
Assist company employees with technical questions and communicate technical information to non-technical people