IT Intern (Help Desk)

Mehta Medical Group PLLC • Humble, TX

1d • Onsite

About The Position

Wellspire Medical is committed to providing high-quality, compassionate healthcare to our community. Our IT infrastructure is the backbone that allows our clinical and administrative teams to focus on what matters most: patient care. We are seeking a motivated, tech-savvy intern to join our support team and gain hands-on experience in a fast-paced medical environment.

As a Tier 1 Help Desk Intern, you will serve as the first point of contact for staff seeking technical assistance. This is an excellent opportunity to build a foundation in IT support, troubleshooting, and professional communication while contributing to the operational efficiency of a healthcare provider. You will gain exposure to real-world hardware, software, and networking challenges in a professional setting.

Requirements

• Currently enrolled in or a recent graduate of a Computer Science, Information Technology, or other related degree program.
• Solid understanding of Windows operating systems.
• Basic familiarity with office hardware (printers, scanners, docking stations).
• Fundamental understanding of networking concepts (IP addresses, DHCP, Wi-Fi troubleshooting).
• Strong interpersonal skills with the ability to explain technical concepts to non-technical staff in a clear, patient manner.
• High level of integrity and comfort working in a medical environment where HIPAA compliance and patient data privacy are paramount.
• A proactive, "can-do" attitude and a desire to learn new technologies quickly.

Responsibilities

• User Support: Act as the initial point of contact for incoming support requests via phone, email, or in-person.
• Hardware Troubleshooting: Assist with the setup, configuration, and basic troubleshooting of office workstations, monitors, and peripherals.
• Printer & Peripheral Support: Troubleshoot common printer issues, including connectivity, paper jams, and driver installations.
• Network & Connectivity: Provide initial diagnostics for minor networking issues, including Wi-Fi connectivity problems and local area network (LAN) troubleshooting.
• Software Support: Help staff with password resets, basic Microsoft Office/O365 questions, and navigating internal software applications.
• Documentation: Maintain accurate records of support tickets, resolution steps, and update internal knowledge base documentation as needed.

Benefits

• Close the Gap: Bridge the gap between academic theory and real world applications.
• Hands-on Experience: Gain direct experience managing IT requests in a professional office and clinical environment.
• Mentorship: Work alongside experienced IT professionals who will provide guidance and insight into the IT industry.
• Skill Development: Build a portfolio of troubleshooting experiences that will bolster your resume for future employment.
• Impact: Directly support healthcare workers in their mission to provide care to the community.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: Associate degree