IT Help Desk

Koniag Government Services • Carlsbad, NM

1d • Onsite

About The Position

Tuknik Government Services, LLC a Koniag Government Services company, is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to be able to obtain a Public Trust. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Requirements

• Ability to obtain a Public Trust.
• 4 years of relevant experience in an IT-related position.
• 2 years of experience in performing IT related customer support including, but not limited to, help desk, NOC center, service, desk and/or remote support.
• Experience in IT/help desk management systems such as Remedy, ZenDesk, and/or Web Help Desk to track, manage, and report on workload to management/supervisors.
• Proven ability to assist a wide variety of end users with a wide range of issues including, but not limited to, VOIP, desktop, Operating System, hardware, software, E-Mail, and other technology related issues.
• Ability to identify and correct reoccurring issues relating to networks and workstations.
• Participate in end user training sessions to brief staff on cyber-related events as well as upcoming technology rollouts.
• Complete training and briefings as directed.

Nice To Haves

• CompTIA certifications such as IT Technician, A+, Security +, and/or Network + are highly desirable
• Experience managing mobile devices through a central administration console/server including the use of PKI encryption is highly desirable.

Responsibilities

• Provides top-tier support to end users for either workstation and server applications and/or hardware.
• Interact with Systems Administrators, Network Engineers, Program Analyst, and/or applications development to restore service and/or identify and correct problems.
• Reproduces issues to resolve operating difficulties.
• Recommends systems modifications to reduce user problems.
• Escalates unresolved issues to Senior IT Helpdesk or IT Operations Manager.
• Plan and execute small projects such as workstation rollouts, training room setups, and video teleconference (VTC) configuration/administration.

Benefits

• health, dental and vision insurance
• 401K with company matching
• flexible spending accounts
• paid holidays
• three weeks paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED