IT Help Desk

Acra Lending•Irvine, CA

1d•Onsite

About The Position

At Acra Lending our employees enjoy an opportunity to work with great people. We celebrate several events throughout the year accompanied by raffles and giveaways for employees nationwide. We are especially proud to give back to our community and truly enjoy one another's company. We are looking for candidates to join our team who are passionate about their vocation, who are committed to making a contribution and are looking to gain experience in order to grow in their career. Our headquarters are located on a beautiful campus in Irvine, California and if you work out of our Irvine office we can also provide a free gym membership. The IT Help Desk Specialist plays a crucial role in supporting the organization’s technology operations and end-user experience. This position provides front-line technical support across multiple IT functions, including ticket management, user onboarding, hardware provisioning, and system administration. The role offers continuous opportunities to expand technical expertise while supporting a dynamic IT environment. At Acra Lending, we were founded with a clear purpose: to specialize in alternative income loan products that help borrowers qualify for our flexible loan programs. We operate in 39 States, out of nine offices in Arizona, California, Florida, Georgia, Hawaii, Missouri, Nevada, Texas, and Utah along with a growing team of remote professionals across the country. Throughout the mortgage industry, Acra Lending is widely known for responsible lending practices, product innovation and operational efficiency. The foundation of our Company is built on helping our customers by providing Non-QM mortgage solutions for today’s borrower in residential and commercial properties across America. Our Leadership team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life. We reward our employees with a competitive salary and a variety of benefits to help our team members reach their health, retirement, and professional goals along with an exceptional 401k match program. We look forward to meeting you!

Requirements

Hands-on experience with Jira or similar ticketing systems
Experience of Active Directory user and group management
Proficiency in Microsoft 365 (Exchange, Teams, SharePoint, user administration)
Experience with laptop imaging and deployment tools
Familiarity with IT asset management and inventory tracking systems
Strong troubleshooting skills across hardware, software, and basic networking
Excellent communication and customer service skills.
Ability to work in a fast-paced environment while utilizing time-management skills
HS Diploma or GED required.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Advanced knowledge of Microsoft Office applications (Word, Excel, Outlook, etc).

Nice To Haves

Specialized skills training/certification
1-2 years of experience in the area of responsibility

Responsibilities

Manage and respond to support requests through Jira ticketing system, email, and phone in a timely and professional manner
Administer user accounts in Active Directory and Microsoft 365 (MS365), including account creation, permissions, and access management
Perform new employee onboarding, including provisioning accounts, ordering equipment, configuring systems, and ensuring a smooth Day 1 experience
Image, deploy, and configure laptops and end-user devices.
Maintain accurate asset tracking, including inventory management of laptops, peripherals, and IT equipment.
Coordinate ordering, purchasing, and inventory of IT hardware and software.
Install, configure, and troubleshoot computers, mobile devices, and related equipment.
Provide technical support for internal applications and proprietary software.
Assist users with network-related issues, including Wi-Fi connectivity, VPN access, and basic network troubleshooting.
Document IT procedures, knowledge base articles, and support processes.
Escalate complex or advanced technical issues to appropriate teams in a timely manner.