IT Help Desk

Koniag Government Services, LLC • Carlsbad, NM

22h • Onsite

About The Position

Tuknik Government Services, LLC a Koniag Government Services company, is seeking an IT Help Desk to support TGS and our government customer in Carlsbad, NM. This position requires the candidate to be able to obtain a Public Trust.

Requirements

• Requires 4 years of relevant experience in an IT-related position.
• The candidate must possess 2 years of experience in performing IT related customer support including, but not limited to, help desk, NOC center, service, desk and/or remote support.
• Experience in IT/help desk management systems such as Remedy, ZenDesk, and/or Web Help Desk to track, manage, and report on workload to management/supervisors.
• Proven ability to assist a wide variety of end users with a wide range of issues including, but not limited to, VOIP, desktop, Operating System, hardware, software, E-Mail, and other technology related issues.
• Ability to identify and correct reoccurring issues relating to networks and workstations.
• Complete training and briefings as directed.
• Ability to obtain a Public Trust.

Nice To Haves

• Up to 1 year of accredited university and/or college education in Computer Science or a related field may be substituted for 2 years of relevant experience.
• CompTIA certifications such as IT Technician, A+, Security +, and/or Network + are highly desirable
• Experience managing mobile devices through a central administration console/server including the use of PKI encryption is highly desirable.
• Participate in end user training sessions to brief staff on cyber-related events as well as upcoming technology rollouts.

Responsibilities

• Works under the general direction of the IT Operations Manager
• Provides top-tier support to end users for either workstation and server applications and/or hardware.
• Interact with Systems Administrators, Network Engineers, Program Analyst, and/or applications development to restore service and/or identify and correct problems.
• Reproduces issues to resolve operating difficulties.
• Recommend systems modifications to reduce user problems.
• Escalates unresolved issues to Senior IT Helpdesk or IT Operations Manager.
• Plan and execute small projects such as workstation rollouts, training room setups, and video teleconference (VTC) configuration/administration.

Benefits

• health, dental and vision insurance
• 401K with company matching
• flexible spending accounts
• paid holidays
• three weeks paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed