IT Intern - Help Desk l
Blattner•Avon, MN
•$18 - $23•Onsite
About The Position
Serves as the primary IT contact for helpdesk support calls across the entire end user environment. Monitors helpdesk email, tickets & phone line and provides IT support and resolution to end users via the phone. Coordinates day to day help desk ticketing system and works with IT staff to provide end user solutions. Strives to provide first call resolution for all end users. Assists when required with user on-boarding and off-boarding process including AD user account setup and device configuration.
Requirements
- Pursuing a two-year post-secondary degree in Information Technology or related field.
Nice To Haves
- Previous experience using a ticketing system preferred.
Responsibilities
- Serves as the primary IT contact for helpdesk support calls across the entire end user environment.
- Monitors helpdesk email, tickets & phone line and provides IT support and resolution to end users via the phone.
- Coordinates day to day help desk ticketing system and works with IT staff to provide end user solutions.
- Strives to provide first call resolution for all end users.
- Assists when required with user on-boarding and off-boarding process including AD user account setup and device configuration.
Benefits
- Competitive pay
- 100% employer-paid HDHP insurance premiums for employees
- 100% employer-paid dental insurance premiums
- 401(k) with company match
- HSA and FSA options
- Vision insurance
- Education Assistance (Tuition Reimbursement)
- Work/Life balance
- Employee/Family focused culture
- Gym on site
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
Associate degree
