Technical Support Intern (Unpaid)
About The Position
The Technical Support Intern provides strong backup to the deployment team, to ensure smooth daily operations and enhance customer satisfaction. Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP’s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Let’s Go uP, to commemorate its legacy and evolution. At Let’s Go uP, we are an equal employment opportunity employer.
Requirements
- Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
- Analytical mindset and comfort working with complex systems
- Ability to work in fast-paced technical environments
- Currently in, or recently graduated from, a Bachelor’s or Master’s program for Computer Science, Information Technology, or related field.
Nice To Haves
- Prior experience with solving technical inquiries is a plus
Responsibilities
- Understand the basic characteristics of various credit card processing devices to help maintain and improve inventory management
- Become familiar with various device-related CRM systems and handle some simple device deployment requests
- Learn the basic functions and operations of credit card processing devices to help complete some of the troubleshooting
- Process client applications for different credit card processing services, and input client information by using the company client management system (CRM)
- Provide technical assistance and support for incoming queries and issues related to terminal hardware.
Benefits
- Lunch and transportation allowance are provided.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
