System Analyst Jobs

About The Position

Requirements

• Education or experience equivalent to a bachelor's degree from an accredited college or university in Computer Science, Information Technology, Engineering, Business Administration, or a related field.
• Four years of work-related experience in broad-based systems and/or application technical support and systems analysis.
• Systems analysis experience involving multiple programming languages, hardware platforms, operating systems, and database management systems.
• Proficiency with standard software applications such as MS Windows and MS Office.
• Strong analytical, organizational, and time-management skills, with a clear and logical approach to problem-solving and troubleshooting.
• Effective verbal and written communication skills, including the ability to explain complex business concepts, interpret user requests, and work with a wide range of colleagues, vendors, staff, and leaders.
• Ability to manage multiple projects and work across teams, independently and collaboratively, in a fast-paced environment.
• Business systems analysis experience on medium- to large-sized projects, including documenting requirements, establishing scope and objectives, and determining testing and implementation strategies.
• Ability to gather and prioritize customer requirements and work with business functions to meet customer satisfaction goals.
• Strong teamwork, facilitation, relationship-building, negotiation, leadership, and influence skills.
• Ability to resolve issues independently, take ownership, and move work forward proactively.
• Broad knowledge and experience with multi-tiered enterprise application architectures, programming and scripting languages, and reporting tools.
• Specific experience with T-SQL.
• Experience with software quality assurance testing.
• Knowledge of business analysis and design principles, practices, and procedures, and knowledge and experience with SDLC processes.
• Ability to pass and maintain a national fingerprint-based records check if the position involves access to criminal justice databases, as described in the posting.

Nice To Haves

• Experience with SSRS, Microsoft Power BI, Crystal Reports, or stored procedure optimization.
• Experience with Agile methodology.

Responsibilities

• Lead and manage small projects; create and monitor project schedules, coordinate team tasks, organize stakeholder meetings, track action items and decisions, provide technical project support, and produce project documentation.
• Document the impact of new business needs on current systems and provide recommendations and other deliverables.
• Liaise with development teams and evaluate proposed software designs for alignment with business requirements.
• Create screen mockups and visualizations for management and stakeholder review.
• Plan, design, implement, configure, test, and deploy solutions for new applications and continuously improve existing applications using SDLC methodologies.
• Gather and document user requirements; structure and prioritize business requirements and communicate plans to stakeholders for review and approval.
• Define and document customer business functions and processes; identify process improvement opportunities; assist with proposals for new systems or extensions; and map current and future business processes with technical solutions.
• Test software to verify performance against documented specifications and conduct quality assurance reviews of internal and external deliverables.
• Review, analyze, evaluate, and document current system descriptions and program functions; maintain and upgrade application software and install additional software as needed.
• Design, develop, test, and implement moderately complex custom business reports.
• Manage and administer advanced application security rights, including user rights, roles, and access.
• Provide advanced technical support, including issue qualification, fault isolation, problem determination, and resolution; evaluate and prioritize inquiries; escalate outages to Dallas County IT staff and third-party support teams; and maintain incidents, requests, and changes in tracking systems.
• Develop training curricula, conduct technical training sessions, and create end-user application training documents.
• Coordinate, direct, and support the work of Business System Analysts I–III.
• Perform other duties and responsibilities as assigned.