Adv Metering Sys Analyst-Assoc - Staff

El Paso Electric•El Paso, TX

About The Position

The Advanced Metering System Analyst provides technical, analytical, and operational support for EPE’s Advanced Metering Infrastructure (AMI) system and related applications. Under the general supervision of the Supervisor, Advanced Metering and Analytics (AM&A), the role monitors system performance, analyzes metering and operational data, manages system exceptions, and supports resolution of technical issues to ensure accurate data, reliable meter communications, and integration across enterprise systems. The position supports accurate customer billing, remote service capabilities, regulatory compliance, and continuous improvement initiatives that enhance operational efficiency and customer service.

Requirements

At least 3 years of relevant experience; level will be determined based on total years of experience.
Knowledge of AMI/AMR, metering operations, Customer Information and Billing Systems, Field Services applications, meter data processes, and related enterprise systems.
Working knowledge of application administration, system integrations, data flows, software configuration, maintenance, troubleshooting, and application performance monitoring.
Strong analytical, critical-thinking, and troubleshooting skills, including the ability to interpret data, identify trends and anomalies, perform root-cause analysis, and resolve complex meter, communication, synchronization, billing, and system exceptions.
Proficiency with Microsoft Office applications, databases, reporting and analytical tools, and SQL; ability to learn and use specialized utility applications supporting AMI, metering, billing, field services, and data analytics.
Ability to interpret functional and technical requirements, develop and execute test scenarios, analyze results, and support software upgrades, system enhancements, integrations, meter configuration changes, firmware updates, and production implementations.
Understanding of utility metering, billing, customer service, and field service processes, and ability to work between business operations and Information Technology technical resources.
Strong written and verbal communication, interpersonal, and organizational skills, including the ability to coordinate across departments, vendors, management, and other stakeholders.
Ability to independently prioritize and manage multiple assignments, take initiative, develop effective solutions, meet deadlines, and work with minimal supervision in a dynamic operational environment.
Ability to maintain effective working relationships, exercise sound judgment, and appropriately handle confidential and sensitive business information.
Must be able to explain and demonstrate, with or without reasonable accommodation, that the essential functions of the job can be performed.

Nice To Haves

Bachelor’s degree from an accredited college or university in Engineering, Business Information Systems, or Information Technology.
Knowledge of Customer Care functional business procedures.

Responsibilities

Support the operation, maintenance, and optimization of AMI head-end, mobile workforce management, meter reading, data analytics and reporting software, and related enterprise applications.
Monitor AMI network performance, meter communications, and system functionality to ensure reliable operations and accurate data collection.
Analyze metering, operational, and customer data to identify trends, anomalies, and process improvement opportunities.
Investigate, troubleshoot, and resolve meter data, synchronization, billing, and system integration issues affecting business operations.
Manage system exceptions, validation errors, and data integrity issues to support accurate and timely meter data processing.
Coordinate with Information Technology, Operations Technology, Field Services, vendors, and other stakeholders to resolve technical and operational issues.
Perform meter lifecycle activities, including commissioning, decommissioning, configuration verification, and synchronization across integrated systems.
Support software upgrades, enhancements, patches, and application implementations through requirements gathering, testing, validation, and deployment.
Monitor, troubleshoot, maintain, and provide operational support for mobile equipment, meter-reading hardware and software, and associated equipment, including handheld devices, Toughbooks, and radios.
Research, analyze, troubleshoot, and resolve meter, service point, premise, account, and system issues that may affect meter communications, billing, customer service, remote operations, or other business processes.
Review meter configurations and programs for alignment with customer rates, service configurations, demand intervals, distributed generation requirements, and other operational or billing requirements.
Support Company Use meters and specialized metering configurations, including setup, system configuration, meter-reading requirements, data validation, and coordination for accurate automated processing.
Conduct system integration, regression, user acceptance, and production testing to verify successful implementation without operational impact.
Develop, maintain, and automate reports, dashboards, queries, and KPIs for operational performance, regulatory compliance, and management decision-making.
Perform root cause analysis of recurring system, meter, and operational issues and recommend corrective actions and process improvements.
Support customer service operations by resolving issues related to remote connect/disconnect functionality, service orders, and meter communications.
Provide technical expertise and functional support to Customer Care, Billing, Meter Test, Engineering, Finance, Regulatory Affairs, and other business partners.
Maintain technical documentation, procedures, workflows, user guides, and training materials related to AMI systems and business processes.
Follow company policies, cybersecurity standards, data governance requirements, and applicable regulatory requirements, and participate in continuous improvement initiatives and special projects.