Analyst, IT Mkt Sys

Tractor Supply Company•Brentwood, TN

About The Position

This position analyzes and defines system processes, investigates and documents business and technical opportunities, and identifies and resolves system issues to improve IT and business processes within the Marketing area. The role helps ensure project and development initiatives are reviewed, prioritized, and prepared for design and implementation, drawing on a broad understanding of organizational processes and software applications. The Analyst works with business partners, project managers, vendors, product owners, architecture, and IT teams to understand business strategies and needs, define project scope and system goals, document current and future processes, and translate user needs into functional requirements. The role also supports application configuration, end-user orientation, research, design and prototyping, story creation in JIRA, and second-level incident resolution. It acts as a subject matter expert on supported teams’ current and future business processes and supports established process, project management, and change management standards. The position is performed under normal office working conditions. Physical requirements include walking, sitting, and lifting up to 10 pounds.

Requirements

3 to 5 years of experience in an IT Business and/or Systems Analyst position or related business capacity.
Experience with software development lifecycle (SDLC) methodology.
Ability to analyze an organization or business domain, document business processes, and document application integration.
Proficiency in Microsoft Office Suite, including Word, Excel, Visio, and Outlook.
Understanding of database, SQL, and application development concepts.
Ability to analyze complex processes or operations and improve efficiency, particularly through technology solutions.
Ability to understand and communicate new concepts and resolve problems.
Experience documenting requirements, functional design, and test execution.
Ability to translate business needs into IT solutions.
Ability to act as a liaison between IT and functional business partners.
Ability to work effectively across functional areas, locations, and organizational levels.
Any suitable combination of education and experience will be considered.

Nice To Haves

Bachelor’s degree from an accredited college or university in business administration, computer science, or management information systems is preferred.
Knowledge of marketing business processes, including CRM, Customer Data Management, Activity and Events management, Customer Merge, Customer Survey Management, Loyalty Membership and Reward Calculations, and Product/Sales Data Management.

Responsibilities

Analyze and evaluate existing business functions and processes, and recommend process improvements to management.
Perform or coordinate application configuration changes within the area of responsibility.
Work with business partners, project managers, and vendors to determine project scope and vision, set system goals, identify and resolve system issues, and prioritize build items.
Communicate changes, enhancements, and modifications to stakeholders so issues and solutions are understood.
Translate conceptual user requirements into clear functional requirements, using process models, specifications, diagrams, and charts to guide project teams and developers.
Orient end users to changes in existing processes and new functionality.
Assist in design sessions and prototyping of systems to improve business processes, operations, and information flows; document risks and identify mitigation strategies.
Research software and hardware products.
Build and maintain working relationships with business units to understand processes and challenges and anticipate IT needs.
Document current automated and manual business processes and recommend systems, procedures, or organizational changes based on analysis.
Assist Product Owners with story research, analysis, and creation in the company’s work tracking system, currently JIRA, for reporting purposes.
Collaborate with the team and other teams to prevent and solve problems, support business value, and enable fact-based decision-making.
Manage workload independently while seeking help when needed.
Provide second-level support to resolve business partner incidents.
Meet periodically with business partners to understand their business strategies.
Work with architecture and lead resources to develop plans for IT services and capabilities that support business strategy.
Support established standards and methodologies for business process development, project management, and change management.
Serve as a subject matter expert on current and future business processes for supported teams, including process mapping, analysis, and redesign.
Maintain relationships with internal business customers, stakeholders, and IT teams to understand needs and priorities.