0000006651.BUSINESS SYSTEM ANALYST IV.INFO TECH - APPLICATIONS

Dallas County•Dallas, TX

4d•$7,947 - $9,934

About The Position

The Business System Analyst analyzes business systems, processes, and technology to maximize resources and meet departmental and organizational needs. The role translates business user stories and solutions into system and technical requirements, creates process maps and technical specifications for new solutions—including custom development and system integrations—and recommends software and process best practices. The analyst identifies training needs, develops curricula, and conducts training sessions. The role collaborates with IT staff and leadership throughout the Software Delivery Life Cycle (SDLC), produces required documentation, troubleshoots application and system issues of varying complexity, and partners with Dallas County departments, internal IT teams, and external vendors to support operational efficiency and performance. The position coordinates, directs, and supports the work of Business System Analysts I–III. It also leads small projects; gathers and documents requirements; maps and improves business processes; plans, designs, implements, configures, tests, and deploys application solutions; supports and upgrades systems; develops custom reports; administers application security; provides advanced technical support; and creates end-user training materials.

Requirements

Education or experience equivalent to a bachelor's degree from an accredited college or university in Computer Science, Information Technology, Engineering, Business Administration, or a related field.
Four years of work-related experience in broad-based systems and/or application technical support and systems analysis.
Systems analysis experience involving multiple programming languages, hardware platforms, operating systems, and database management systems.
Proficiency with standard software applications such as MS Windows and MS Office.
Strong analytical, organizational, and time-management skills, with a clear and logical approach to problem-solving and troubleshooting.
Effective verbal and written communication skills, including the ability to explain complex business concepts, interpret user requests, and work with a wide range of colleagues, vendors, staff, and leaders.
Ability to manage multiple projects and work across teams, independently and collaboratively, in a fast-paced environment.
Business systems analysis experience on medium- to large-sized projects, including documenting requirements, establishing scope and objectives, and determining testing and implementation strategies.
Ability to gather and prioritize customer requirements and work with business functions to meet customer satisfaction goals.
Strong teamwork, facilitation, relationship-building, negotiation, leadership, and influence skills.
Ability to resolve issues independently, take ownership, and move work forward proactively.
Broad knowledge and experience with multi-tiered enterprise application architectures, programming and scripting languages, and reporting tools.
Specific experience with T-SQL.
Experience with software quality assurance testing.
Knowledge of business analysis and design principles, practices, and procedures, and knowledge and experience with SDLC processes.
Ability to pass and maintain a national fingerprint-based records check if the position involves access to criminal justice databases, as described in the posting.

Nice To Haves

Experience with SSRS, Microsoft Power BI, Crystal Reports, or stored procedure optimization.
Experience with Agile methodology.

Responsibilities

Lead and manage small projects; create and monitor project schedules, coordinate team tasks, organize stakeholder meetings, track action items and decisions, provide technical project support, and produce project documentation.
Document the impact of new business needs on current systems and provide recommendations and other deliverables.
Liaise with development teams and evaluate proposed software designs for alignment with business requirements.
Create screen mockups and visualizations for management and stakeholder review.
Plan, design, implement, configure, test, and deploy solutions for new applications and continuously improve existing applications using SDLC methodologies.
Gather and document user requirements; structure and prioritize business requirements and communicate plans to stakeholders for review and approval.
Define and document customer business functions and processes; identify process improvement opportunities; assist with proposals for new systems or extensions; and map current and future business processes with technical solutions.
Test software to verify performance against documented specifications and conduct quality assurance reviews of internal and external deliverables.
Review, analyze, evaluate, and document current system descriptions and program functions; maintain and upgrade application software and install additional software as needed.
Design, develop, test, and implement moderately complex custom business reports.
Manage and administer advanced application security rights, including user rights, roles, and access.
Provide advanced technical support, including issue qualification, fault isolation, problem determination, and resolution; evaluate and prioritize inquiries; escalate outages to Dallas County IT staff and third-party support teams; and maintain incidents, requests, and changes in tracking systems.
Develop training curricula, conduct technical training sessions, and create end-user application training documents.
Coordinate, direct, and support the work of Business System Analysts I–III.
Perform other duties and responsibilities as assigned.