Business system Analyst

Apple

12h

About The Position

The Business Systems Analyst will join Apple Finance’s Global Payroll Services team and provide timely, accurate, and comprehensive payroll support across multiple countries. The role partners with business users, payroll managers, vendors, and internal teams to define and document functional requirements for SAP HCM Payroll solutions and non-SAP payroll systems, and provides high-quality service to internal and external groups. The analyst supports global payroll systems and operations, including system monitoring, testing, maintenance, defect resolution, enhancements, master data management, data audits, and payroll processing. The role also designs and implements automated data workflows, maintains payroll analytics dashboards, and applies data science and machine-learning techniques to improve data quality, identify payroll anomalies, and streamline processes. The position supports payroll teams across the AMR, EMEA, and APAC regions, handles confidential data, and may require availability outside normal business hours to support payroll processing.

Requirements

Bachelor’s degree or at least 5 years of experience in similar roles.
Experience supporting or implementing SAP HCM Payroll, including implementation, support, and maintenance.
Experience supporting or implementing payroll for multiple countries in SAP.
Experience managing global payroll.
Experience working at a large multinational corporation as an SAP HCM Payroll support specialist or implementation consultant.
Strong knowledge of SAP HCM Payroll and payroll system issue resolution.
Technical knowledge of payroll systems and processes relevant to the systems supported, including Employee Systems, UKG, and ADP Global View Payroll.
Hands-on experience with integrations such as general-ledger postings, stock, benefits, banking, and other third-party connections.
Familiarity with payroll modules and systems including SAP HR, PWC, and other payroll systems.
Functional payroll knowledge across global countries.
Ability to handle confidential data responsibly.
Strong communication skills with internal and external partners.
Availability to work outside business hours to support payroll processing times.

Nice To Haves

Workday process and integration knowledge involving payroll systems.
Experience driving automation and process improvements.
Basic understanding of data automation platforms, particularly Dataiku, for building and deploying data pipelines and workflows.
Basic understanding of Tableau for interactive dashboards and payroll analytics and reporting.
Basic understanding of AI/ML models, including predictive analytics, classification algorithms, and anomaly detection for payroll data analysis.
Basic understanding of using data science tools and techniques to automate repetitive payroll processes.

Responsibilities

Gather, define, and document functional requirements with business users, payroll managers, and vendors for SAP HCM Payroll technical solutions and non-SAP payroll systems.
Manage payroll master data and conduct data audits.
Support end-to-end payroll processes and global payroll operations.
Monitor payroll systems and provide daily support for testing, performance issues, and system defects.
Analyze and explain payroll processing components; identify, research, and resolve errors and discrepancies between internal HR/employee systems and payroll systems before processing.
Maintain documentation in accordance with company policies, procedures, regulatory practices, and legal requirements.
Resolve day-to-day operational problems of varied scope and complexity.
Design and implement automated data workflows using Dataiku to streamline payroll data processing and validation.
Develop and maintain Tableau dashboards for payroll metrics, trend analysis, and executive reporting.
Apply machine-learning techniques to identify patterns, predict payroll anomalies, and optimize payroll processes.
Automate data-quality checks and reconciliation between multiple payroll systems.
Provide backup and additional support for audits, error handling, and payroll processing in the AMR, EMEA, and APAC regions.
Support payroll system technical defects, enhancements, and regular maintenance for payroll operations and processing teams.
Manage interfaces, including manual input/G2 creation for bulk uploads and maintenance of G2 configuration interfaces, both internal and external.
Support integrations such as general-ledger postings, stock, benefits, banking, and other third-party connections.
Create and update system issue tickets; hold regular calls with IS&T, ADP, and business partners to communicate about issues and monitor their resolution.
Participate in cross-functional testing by creating scenarios, executing test cases, supporting sign-off, and moving changes to production.
Provide consulting on system behavior questions and configuration support for Compensation Services as needed.
Communicate with internal and external partners and provide timely updates to leadership about critical issues and their impact on systems and customers.
Work outside business hours when needed to support payroll processing times.
Assist other analysts when needed.