Principal Business System Analyst

Pacific Northwest National Laboratory•UNAVAILABLE, UNAVAILABLE

About The Position

The Principal Business Systems Analyst supports functional application stewardship and continuous improvement of Business Services Directorate enterprise SaaS solutions. The role works with business owners, BSI&E process analysts, CIT, and vendors to translate business needs into supportable capabilities while maintaining appropriate business and technical accountabilities. The position manages functional ownership and service planning for complex or high-impact SaaS applications, analyzes recurring and cross-functional issues, assesses vendor releases and enhancements, and coordinates release readiness, testing, and post-release reviews. It leads requirements analysis for complex enhancements, advises on functional options and trade-offs, and evaluates the adoption of embedded AI, automation, analytics, and other SaaS capabilities in light of business value, risk, controls, and governance. The analyst also oversees assessments of application support for business processes, rules, approvals, controls, and compliance; coordinates reporting and data-quality investigations; optimizes functional documentation and support practices; and coordinates communication and adoption activities. The role manages application governance and enhancement prioritization and facilitates alignment among BSD functions, process analysts, CIT, cybersecurity, application administrators, and vendors.

Requirements

BS/BA and 9 years of relevant systems analyst experience, or MS/MA or higher and 7 years of relevant systems analyst experience.

Nice To Haves

Experience supporting enterprise SaaS applications, particularly Oracle Fusion Cloud ERP, SAP Concur Travel, or comparable business systems.
Experience performing functional application administration, approved configuration, troubleshooting, and business systems support.
Experience evaluating vendor release notes, scheduled updates, new features, and product roadmaps.
Experience coordinating business impact assessments, regression testing, user acceptance testing, and release readiness.
Knowledge of financial, procurement, travel, project accounting, or related enterprise business processes.
Experience translating business requirements into functional configuration, specifications, testing, and implementation activities.
Experience evaluating AI-enabled features, automation, and analytics for responsible business use.
Understanding of application controls, information security, access governance, and compliance requirements.
Experience collaborating with CIT, vendors, business owners, and process improvement professionals.
Experience analyzing recurring issues, workarounds, process gaps, and improvement opportunities.
Strong analytical, communication, documentation, facilitation, and problem-solving skills.
Experience supporting change management, training readiness, user adoption, and continuous improvement.
Knowledge of PNNL business operations, policies, and management systems is desirable.

Responsibilities

Manage functional ownership and service planning for complex or high-impact SaaS applications or application areas, ensuring configuration and administration align with business needs, controls, and governance.
Analyze complex, recurring, or cross-functional application issues, identify root causes and systemic risks, and coordinate durable resolutions across business and technical teams.
Review Oracle and SAP Concur releases, patches, roadmaps, and enhancements for impacts across affected business areas; recommend timing, readiness, and response options.
Coordinate business impact assessments and release-readiness activities, including test planning, regression testing, user acceptance testing, readiness recommendations, and post-release reviews.
Lead requirements analysis for complex enhancements; resolve competing needs and advise business owners and BSI&E process analysts on functional options, trade-offs, and impacts.
Develop recommendations for adopting embedded AI, automation, analytics, and other SaaS capabilities while balancing business value with risk, controls, and governance requirements.
Oversee assessments of application support for business processes, rules, approvals, controls, and compliance requirements; recommend actions to address broader gaps.
Coordinate complex reporting and data-quality investigations, facilitate information stewardship, and advise stakeholders on reporting requirements and validation.
Optimize functional documentation and support practices, including configuration records, release assessments, test scenarios, known issues, and application procedures.
Coordinate communication and adoption activities for significant releases or enhancements; review feedback and adoption results to identify follow-up needs.
Manage application governance and enhancement-prioritization activities; review benefits and service outcomes and recommend improvements aligned with business objectives.
Facilitate alignment among BSD functions, process analysts, CIT, cybersecurity, application administrators, and vendors; provide functional guidance to other analysts as appropriate.