Business Applications Analyst

Orlando Utilities Commission•Orlando, FL

8d•Hybrid

About The Position

OUC is seeking a Business Applications Analyst to support and enhance mission-critical Open Grid applications, including its Outage Management System (OMS), Computer-Aided Dispatch (CAD), and Mobile Workforce/Field Services applications. The analyst helps maintain reliable, high-performing systems used by System Operations, Metering, Vegetation Management, Power Quality, and field operations teams. The role includes day-to-day administration, testing, maintenance, troubleshooting, end-user support, requirements gathering, functional documentation, structured testing, monthly system validation, upgrades, integrations, and storm-related operational activities. The analyst works with internal teams, business representatives, and external vendors to resolve issues and implement improvements, and will contribute to OUC’s transition to a new Advanced Distribution Management System (ADMS). The position provides experienced product knowledge and first-line analysis for application health, maintenance, and continuous improvement. It supports configuration changes, patch updates, enhancements, and implementation of solutions aligned with OUC’s corporate strategies. The analyst develops and tests programmatic solutions, coordinates implementation of specifications for new systems and changes, and supports users in applying core applications effectively. The role may lead small or medium projects, participate in larger projects, take part in scheduled on-call rotations, and perform required shift work when needed, including during hurricane season. OUC describes itself as an industry-leading municipal utility committed to innovation, sustainability, and the community. The position is based at Pershing and offers a hybrid work schedule. Applicants must be legally authorized to work in the United States at the time of application; OUC does not sponsor employment visas for internship or full-time positions.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or Management Information Systems from an accredited college or university; other disciplines may be considered. An equivalent combination of education, certifications, and experience may substitute for a degree.
At least five years of functional support experience, including analysis and support of business operations using advanced business applications.
Working knowledge of one or more of the following: OMS, CAD, and Mobile Workforce/Field Services applications.
Working knowledge of SQL and ability to develop complex structured queries and logical data models.
Experience developing structured test scenarios and test cases, performing testing, and documenting results.
Knowledge of data analysis, data mining, data behavior, quality assurance methodologies, release management, environment management, and code deployments.
Ability to analyze system performance metrics and benchmarking techniques, and familiarity with software version control such as SVN.
Ability to learn and obtain competency in assigned enterprise applications and new vendor products and releases.
Ability to analyze and recommend integrations with third-party systems that require application data access in real time or through batch processes.
Ability to manage projects, provide leadership and work guidance, manage project costs, and develop ROI and other project performance indicators.
Ability to use Microsoft Office applications, including Excel, Outlook, PowerPoint, and Word, and standard office equipment.
Ability to make arithmetic computations using whole numbers, fractions, and decimals, and calculate rates, ratios, and percentages.
Ability to continue education in structured methodologies such as SDLC and Agile, and adapt to changing technology by acquiring new skills.
Ability to work in a team environment on projects of varying complexity, take the lead on functional projects, and provide application training and guidance to others.
Ability to manage time effectively, meet deadlines, and present to technical and non-technical audiences.
Working engagement with relevant industry organizations, policies, practices, procedures, and legal guidelines.

Nice To Haves

Experience or engagement with industry organizations such as the International Institute of Business Analysts, Enterprise Architect Center of Excellence, or Project Management Institute.
Experience using project management and diagramming software such as Microsoft Project and Visio.
Familiarity with software version control tools such as SVN.

Responsibilities

Provide application administration, product support, maintenance, configuration changes, patch updates, and first-line analysis for OMS, CAD, and Mobile Workforce/Field Services applications.
Analyze system health, functionality, transaction processing, and operational impacts; diagnose issues, identify root causes, and implement or recommend solutions.
Serve as a primary contact for assigned business functions, coordinating status, functional requirements, project priorities, and operational impacts with management and users.
Gather, define, and document functional requirements, reporting needs, system scope, logical views, interface requirements, and proposed solutions.
Support end users with functional application support and business-process interpretation; develop training materials and conduct user training.
Identify and recommend application, workflow, and business-process improvements; research product features and evaluate alternatives to meet objectives.
Collaborate with business users, IT teams, Programmer Analysts, System Administrators, and vendors to design, implement, and support application solutions.
Develop and maintain system documentation, including functionality, issues and resolutions, procedures, and documentation for new or updated functions.
Design and execute integration and user-acceptance test plans, document results, and validate corrected deliverables with users.
Participate in application upgrades, patching, testing, and production implementations; follow triage, SDLC, change-management, release-management, and environment-management processes.
Report, track, and resolve software problems with vendors and internal support teams.
Collaborate on projects, coordinate activities and deliverables, and lead small or medium projects as needed.
Support project cost management, including work orders, invoices, and budget tracking; develop ROI and other project performance indicators and prepare commission agenda items and capital or expense budgets.
Handle scheduled on-call rotation responsibilities and required shift work when needed, including during hurricane season.
Perform other duties as assigned.

Benefits

Competitive compensation
Low-cost medical, dental, and vision benefits
Paid life insurance premiums with no probationary period
Hybrid Retirement Program with a fully funded cash balance account, employer-matched defined contribution, and health reimbursement account
Generous paid vacation, holidays, and sick time
Paid parental leave
Educational assistance, including tuition reimbursement
Paid memberships in professional associations
Paid conference and training opportunities
Wellness incentives
Free access to on-site fitness facilities
Access to family-oriented recreational areas
Hybrid work schedule