IT Business Analyst – Business Applications

University of Southern California•Los Angeles, CA

6d•$43 - $46•Remote

About The Position

USC Finance's Business Services department is seeking an IT Business Analyst – Business Applications to administer and support enterprise SaaS applications in its procure-to-pay (P2P) environment, including JAGGAER, Concur, and AppZen. Business Services supports university procurement, accounts payable, corporate cards, supplier management, and related purchasing and payment activities. Reporting to the Senior IT Business Analyst, this position provides hands-on administration and support for enterprise applications. Work includes application configuration, system monitoring, troubleshooting, testing, integrations, enhancements, and business process support. The role serves as a functional bridge among Business Services, campus users, USC Information Technology Services (ITS), and application vendors. This is a remote opportunity, although on-site attendance may occasionally be required based on business needs. The position offers ownership of applications supporting USC procurement and expense operations, with autonomy and collaboration across university stakeholders, ITS, and solution providers. The regular schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. PST. Occasional availability outside regular hours may be required for upgrades or other business needs; overtime may be available based on business needs. USC may modify the work arrangement or schedule to accommodate business needs. The hourly rate range is $43.27–$46.00. USC offers a variety of benefits and programs supporting staff and their families, work-life balance, and employee well-being. The successful candidate must demonstrate commitment to USC's Unifying Values of integrity, excellence, community, well-being, open communication, and accountability.

Requirements

At least one year of hands-on experience administering and/or supporting SaaS, cloud-based, or other enterprise business applications, including configuration, monitoring, maintenance, and/or user administration.
Experience supporting applications or solutions for procure-to-pay (P2P) and/or travel and expense processes.
Ability to troubleshoot enterprise application issues, including system errors, failed transactions, functionality, and/or integrations.
Ability to coordinate application issue resolution with business stakeholders, IT teams, software vendors, and/or other technical partners.
Experience supporting application enhancements, upgrades, testing, and/or system changes.
Ability to independently manage application support requests and follow issues through resolution.
Strong communication, problem-solving, organizational, and customer service skills, including communicating with technical and nontechnical audiences.
Ability to work independently, manage competing priorities, collaborate across teams, and demonstrate follow-through and attention to detail.
Commitment to USC's Unifying Values of integrity, excellence, community, well-being, open communication, and accountability.

Nice To Haves

Bachelor’s degree in management information systems or a related field.
Two or more years of experience administering and supporting enterprise SaaS and/or cloud-based business applications.
Experience administering JAGGAER or a comparable procure-to-pay application.
Familiarity with Concur and/or AppZen.
Background supporting system integrations, integration management, or integration services in an enterprise application environment.
General understanding of on-premise and cloud-based application architectures.
Knowledge of procure-to-pay processes, including requisitioning, purchase orders, invoicing, and related workflows.
Experience supporting travel and expense management solutions.
Experience working in a higher education environment.

Responsibilities

Administer, monitor, and support enterprise SaaS and cloud-based applications, including JAGGAER, Concur, and AppZen.
Monitor application health and error queues, investigate failed or stuck transactions, and help ensure applications and integrated systems communicate and operate effectively.
Troubleshoot application, access, transaction, and integration issues; investigate causes, propose solutions, and coordinate resolution.
Prioritize and respond to support requests through ServiceNow, email, and other channels, supporting university users.
Administer application configurations and coordinate enhancements, upgrades, testing, and other SaaS administration activities.
Partner with USC ITS, solution providers, consultants, and university stakeholders to investigate technical issues, support integrations, and coordinate approved changes.
Gather and translate business requirements into application solutions that support established processes and university policies.
Develop test scripts, execute testing and user acceptance testing, document results, and track defects through resolution.
Identify opportunities to improve and automate business processes and application functionality.
Provide application guidance, training, and support to campus users, and develop instructional or support materials as needed.
Collaborate with colleagues within and outside Business Services on enterprise-wide initiatives.
Perform other related duties as assigned or requested.